Summary
Overview
Work History
Skills
Timeline
Generic

Tobias Calvey

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Night Auditor

Suburban Extended Stay Hotel
Avondale
10.2023 - Current
  • Greeted arriving guests and checked them in to their rooms.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Verified that all charges posted were accurate prior to submitting final bills to guests.
  • Received payments from customers via cash or credit cards.
  • Prepared detailed audit reports at the end of each shift.
  • Maintained cleanliness of bathrooms, lobby and front desk.

Night Audit Supervisor

Bourbon Orleans Hotel
New Orleans
11.2022 - 04.2023
  • Posted guest check corrections and late charges to customer profiles.
  • Assigned maintenance or housekeeping tasks to appropriate staff based on daily and weekly schedule as well as guest requests.
  • Greeted and interacted with guests to assist with check-ins and provide facility and area information.
  • Supervised hotel employees during night shift.
  • Assessed machine tape and report data to determine accurate cash figure.
  • Held keys to property to access various areas on grounds for events requiring immediate action such as emergency repairs.
  • Totaled house charges and credit card vouchers to reconcile with balance.
  • Reviewed and balanced cash receipts and deposited cash.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Ran end-of-day computer functions and closed out reports, submitting details to leadership for review.
  • Documented wake-up requests and set up automatic calls in system.
  • Coordinated with guest services and concierge team to meet guest needs.
  • Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.

Front Desk Agent

Queen & Crescent HotelNew Orleans
New Orleans
09.2019 - 10.2022
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Offered dining information and helped guests organize local activities to enhance stay.
  • Coordinated with internal departments to handle wide range of guest needs.

Houseman

Windsor Court Hotel
New Orleans
07.2012 - 09.2019
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Collected and removed trash from rooms.
  • Organized supplies for use based on expected customer needs.
  • Straightened rooms by placing personal items on dressers, mopping floors and vacuuming carpets.
  • Implemented troubleshooting techniques to resolve issue.
  • Made arrangements for dining, laundering and dry cleaning.
  • Removed soiled bedclothes and remade beds using clean sheets.

Skills

  • Verbal and Written Communication
  • Customer Service
  • Front Desk Operations
  • Balancing Accounts

Timeline

Night Auditor

Suburban Extended Stay Hotel
10.2023 - Current

Night Audit Supervisor

Bourbon Orleans Hotel
11.2022 - 04.2023

Front Desk Agent

Queen & Crescent HotelNew Orleans
09.2019 - 10.2022

Houseman

Windsor Court Hotel
07.2012 - 09.2019

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Tobias Calvey