Tiziana Dammiani
Schifflange
Summary
Digital marketing professional with expertise in project support and client relationship management. Demonstrated success in optimizing e-commerce platforms, resulting in significant performance improvements. Strong collaborator with adaptability in multilingual environments, enhancing cross-functional teamwork and driving successful online marketing initiatives.
Overview
4
4
years of professional experience
Work History
Digital Marketing & E-Commerce Student Assistant
Viking Life Saving Equipment
Esbjerg
09.2023 - 06.2025
- Responsible for conducting smoke tests across multiple e-commerce portals, ensuring platform stability, functionality, and consistency.
- Assisted in the migration of the corporate website, creating and editing content for the new Viking Yachting site across European and US markets.
- Collaborated with product and content managers to enrich and maintain product information within SAP Commerce (PIM), ensuring data accuracy and quality across thousands of items.
- Developed a new intranet page for the Marketing department to strengthen internal communication and information flow.
- Collaborated with project managers on digital development initiatives and e-commerce improvements.
- Supported online marketing campaigns, including the Hydropen campaign, contributing to landing page setup and LinkedIn content.
Client Relationship Officer
Swiss Life
Luxembourg
04.2023 - 07.2023
- Managed a portfolio of international clients from the UK, France, and Italy, handling policyholder requests such as top-ups, surrenders, and fund switches.
- Processed and followed up on 10–15 client cases per day, ensuring timely resolution within agreed service levels.
- Maintained multilingual communication with clients to guarantee clarity, responsiveness, and trust.
- Coordinated between Sales, Legal, Compliance, Operations, and Solutions teams to ensure smooth execution of client-related activities.
- Ensured compliance with the Insurance Distribution Directive across all distribution and client operations.
Relationship Officer Account – Middle Office International Life
Baloise Vie Luxembourg
Leudelange
10.2021 - 04.2023
- Managed account openings for dedicated funds across international markets (Spain, Portugal, Switzerland, Italy, Belgium, and Germany), coordinating with multiple custodian banks.
- Processed an average of around 50 new account openings per month, ensuring accurate documentation and timely completion of each onboarding.
- Handled KYC documentation and due diligence in compliance with internal and regulatory requirements.
- Collaborated regularly with CRM, Sales, Legal, and Compliance departments to align client, operational, and regulatory processes.
- Updated administrative documentation and internal procedures, contributing to smoother workflows and improved coordination between teams.
Intern in Digital and Data Client Service
CACEIS Bank
Luxembourg
01.2021 - 07.2021
- Assisted in the onboarding of new institutional clients, setting up digital platform access and conducting tailored presentations to facilitate adoption.
- Provided daily operational support and handled client requests per day, ensuring timely and accurate resolution.
- Monitored and followed up on client inquiries by coordinating with internal teams to guarantee smooth communication and service continuity.
- Strengthening customer satisfaction through clear communication, responsiveness, and professional client relationship management.
Education
MSc - Economics and Business Administration – Marketing, Social Media and Digitalisation
University of Southern Denmark (SDU)
Esbjerg, Denmark06.2025
Bachelor - Economics and Business Administration
University of Luxembourg, Faculty of Law, Economics And Finance
Belval, Luxembourg06.2021
Erasmus Exchange Semester -
Oslo Metropolitan University, Storbyuniversitetet
Oslo, Norway06.2020
Skills
- Multilingual communication
- Project support
- Client relationship management
- Organizational skills
- Team collaboration
- Cross-functional teamwork
- Digital content creation
- Visual design
- Video editing
- SAP Commerce
- Umbraco CMS
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
Languages
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Italian
Native
Native
Timeline
Digital Marketing & E-Commerce Student Assistant
Viking Life Saving Equipment
09.2023 - 06.2025
Client Relationship Officer
Swiss Life
04.2023 - 07.2023
Relationship Officer Account – Middle Office International Life
Baloise Vie Luxembourg
10.2021 - 04.2023
Intern in Digital and Data Client Service
CACEIS Bank
01.2021 - 07.2021
MSc - Economics and Business Administration – Marketing, Social Media and Digitalisation
University of Southern Denmark (SDU)
Bachelor - Economics and Business Administration
University of Luxembourg, Faculty of Law, Economics And Finance
Erasmus Exchange Semester -
Oslo Metropolitan University, Storbyuniversitetet