Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Tina Meys

Sint Katelijne Waver

Summary

Experienced and determined, with a drive for success and a keen eye for detail. Cheerful, spontaneous, and friendly, I find great pleasure in helping others and creating happiness. With age and experience, I have learned to remain calm in stressful situations and fulfill expectations. I thrive on variety and enjoy being a team player, constantly learning something new. As a business owner, I possess commercial insight and enjoy the challenge of upselling. The values of 'Trusted, Unique, and Inspiring' resonate with me completely. My goal is to consistently provide the best service, interact with customers, and drive innovation. I am applying to your company because you are the market leader, offer future prospects, and are a trusted entity. The constant opportunities for further education and training are also a major advantage.

Overview

6
6
years of professional experience

Work History

Customer Service Advisor

Wengage
11.2022 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Manager

Café Don Quichote
05.2021 - 05.2022
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Waiter's Assistant

't Derde Bedrijf
10.2018 - 01.2021
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Nieuw Amasterdam

Holland America Line
11.2019 - 05.2020


  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.

Koningsdam

Holland America Line
01.2019 - 07.2019
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.

Education

Diploma - Bedrijfsbeheer

Centrum Voor Volwassenonderwijs
Brugge

Diploma - Hospitality

Spermalie
Bruges, Belgium

diploma A2 - Soc en technische Wetenschappen

St Ursula Inst
Onze-Lieve-Vrouw-Waver, Belgium

Skills

  • Guest relations
  • Upselling techniques
  • Conflict resolution
  • Safety protocols
  • Team collaboration
  • Food and beverage service
  • Customer service

Personal Information

Date of Birth: 04/16/81

Languages

English
Upper intermediate (B2)
French
Intermediate (B1)
Dutch
Bilingual or Proficient (C2)

Timeline

Customer Service Advisor

Wengage
11.2022 - Current

Manager

Café Don Quichote
05.2021 - 05.2022

Nieuw Amasterdam

Holland America Line
11.2019 - 05.2020

Koningsdam

Holland America Line
01.2019 - 07.2019

Waiter's Assistant

't Derde Bedrijf
10.2018 - 01.2021

Diploma - Bedrijfsbeheer

Centrum Voor Volwassenonderwijs

Diploma - Hospitality

Spermalie

diploma A2 - Soc en technische Wetenschappen

St Ursula Inst
Tina Meys