Tijana Tufek
Brussels
Summary
Business-minded multilingual professional tackling any job task with motivation and creativity. Determined leader and experienced people manager responding to challenges structurally and timely. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
17
17
years of professional experience
Work History
Director of People& Operations ( UK& Belgium )
Institute for European Environmental Policy
Brussels
09.2021 - Current
- Managing the HR, IT, Project Finance and Finance Administration Team
- Drafting a variety of personnel policies and monitoring its implementation
- Leading structural people changes and team re-structurings
- Managing personnel cost budgeting
- Modeling the performance reviews, salary structuring and recruitment experience
- HR Compliance
- Holding internal staff workshops& retreats and designing employee surveys
- Serving as point of advice and guidance on all people management related issues across the organization
- Forming part of the Executive Management Group and driving the strategic decision making
- Launching Employer Branding initiatives and ensuring compliance across relevant areas
- Managing operational processes across the organization and enhancing efficiency
- Liaison with external parties and participation in professional conferences and fairs as required
Senior Consultant - Talent Acquisition & HR
Castille Resources Ltd.
Malta
06.2018 - 08.2021
- Led, directed and managed innovative and comprehensive HR/ Recruitment products and services delivery that served to frame and advance company mission
- Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges
- Conducted annual salary surveys and developed, analyzed and updated client company salary budget
- Coordinated recruiting and onboarding processes and communicated offers of employment to candidates ( full cycle recruitment )
- Employer Branding exercise across clients and in house
- Liaision between multiple business divisions to improve communications
- Representing the company on a variety of industry forums and conferences
- Training and management of junior team members
- Partnered with external stakeholders to provide human resource solutions that developed leaders, attracted and built quality workforce and transformed company into high performing organization
- Active appointed member of the company's CSR and GDPR Committee.
Head of EU Office and Chief of Staff
European Foundation for Freedom
Belgium
10.2012 - 10.2017
- Appointed Chief of Staff, responsible for human capital and HR budgets
- Recruitment and HR matters for branch offices ( Belgium, UK, Bulgaria, Malta and Poland )
- Coordinating HR generalist matters (inc. payroll) across jurisdictions
- Trainee Programme management
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions
- Representing EFF on various forums within the EU and abroad
- Managing operations across EU, reporting directly to the President and acting as Advisory of the Board of Members on various non-political matters
- Preparation of Annual General meeting and quarterly Board Meetings
- Liaison with EU institutions and agencies on compliance matters; internal Member Network Coordination.
Area Operations Manager
De Jong Tours d.o.o.
Croatia
03.2012 - 09.2012
- Continuation of duties within the same company as in 2011 ( see below ).
Trainee, Constitutional Affairs Committee
European Parliament
Belgium
09.2011 - 12.2011
- Shadowed senior team members to learn relevant tasks ( minute taking, policy research, legal paper drafting etc.)
- Prepared committee voting lists, conducted background research and participated in organization of weekly meetings.
Area Operations Manager
De Jong Tours d.o.o.
Croatia
04.2011 - 08.2011
- Oversaw operations in the area of Northwest Croatia, including budget planning, strategy development, community outreach, forecasting and payroll
- Dedicated to expanding business by building lasting relationships
- Brought in experienced candidates to boost team productivity and operational efficiency
- Built field teams from scratch, representing the firm on recruitment and professional fairs
- Drafted and implemented a number of Employee protocols and policies
- Acted as Country HR Officer, in addition to Area Manager - managing employee contracts, leave schedules and other
- Introduced Employee Benefits Programme, Employee Performance Bonus Scheme and One to One Employee Support Programme
- Conducted training sessions to educate employees on best practices and procedures.
Business Office Manager
Crnja Tours d.o.o.
Croatia
10.2009 - 02.2011
- Developed standard operating procedures for all administrative employees
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Coached new hires on company processes while managing 20 employees to achieve maximum production
- Coordinated special projects and managed schedules
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
HR and Legal Affairs Assistant
Eurotrade d.o.o.
Croatia
09.2007 - 09.2009
- Supported the management team to coordinate on-boarding and off-boarding processes
- Administered benefits programs, analyzed compensation and other competitive data and prepared budgets
- Documented human resources records and maintained confidentiality of sensitive personal information
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies
- Interviewed candidates and conducted background checks and verification
- Researched Employment laws and regulations and delivered analysis and assessments to Head of Legal Affairs
- Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
Education
Master of Arts in Protocol and Soft Diplomacy - Political Science And Government
International School of Protocol And Diplomacy Brussels, Jose Camilo Cela University Madrid
Diploma in Communications -
IHECS Academy Brussels
Prosci Certified Change Practitioner -
Delivered by CMC Partnership Global, London, UK
Skills
- Organizational Development
- Hiring And Retention
- People Management
- Strategic Planning
- Company Guidelines
- Verbal And Written Communication
- Issues Resolution
- Staff Development
- Legal And Regulatory Compliance
- Staffing Regulatory Compliance
- Hr Strategy
- Performance Reviews
- Employment Law Compliance
- Workforce Trends And Analysis
- Employee Relations
- Compensation Structuring
- Hr Systems
- Benefits Programs
Conferences Courses
- Employment Updates 2019, Conference
- Belgian Employment Law Update 2023, Professional Course
- Global Employee Engagement Summit Lodon 2023, Conference
- Handling Conflict and Disagreement in the Workplace, Professional course
- Termination of Employment and Its Implications, Workshop
- FHRD 2019 ' HR Transformation', Conference
- SIGMA Europe 2018, Conference
- SIGMA Europe 2019, Conference
- Best Practice in Employee Engagement and Motivation, Professional course
- Data Protection& GDPR: A Risk Based Perspective, Professional course
Languages
- English, Full Professional Proficiency
- Croatian, Full Professional Proficiency
- Italian, Full Professional Proficiency
- German, Limited Working Proficiency
- French, Elementary Proficiency
- Spanish, Elementary Proficiency
Affiliations
- Gardening
- Cooking
- Hiking
Timeline
Director of People& Operations ( UK& Belgium )
Institute for European Environmental Policy
09.2021 - Current
Senior Consultant - Talent Acquisition & HR
Castille Resources Ltd.
06.2018 - 08.2021
Head of EU Office and Chief of Staff
European Foundation for Freedom
10.2012 - 10.2017
Area Operations Manager
De Jong Tours d.o.o.
03.2012 - 09.2012
Trainee, Constitutional Affairs Committee
European Parliament
09.2011 - 12.2011
Area Operations Manager
De Jong Tours d.o.o.
04.2011 - 08.2011
Business Office Manager
Crnja Tours d.o.o.
10.2009 - 02.2011
HR and Legal Affairs Assistant
Eurotrade d.o.o.
09.2007 - 09.2009
Master of Arts in Protocol and Soft Diplomacy - Political Science And Government
International School of Protocol And Diplomacy Brussels, Jose Camilo Cela University Madrid
Diploma in Communications -
IHECS Academy Brussels
Prosci Certified Change Practitioner -
Delivered by CMC Partnership Global, London, UK
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