Thomas Hesse
Berlin
Summary
Experienced leader in Airline Ground Operations with a strong background in quality and project management. Skilled in team motivation, conflict resolution, and intercultural competence. Known for a pragmatic work style and strong communication skills. Enthusiastic professional with experience effectively delivering packages on time and in great condition. Reliable with outstanding interpersonal and time management skills. Proven history applying hard work and dedication to improve customer relationships.
Overview
30
30
years of professional experience
Work History
Driver for VIPs and Administrative Support
05.2020 - Current
- Responsible for the transport of VIPs, Commissioners, Presidents delegation members, protocol and security
- Organized driving service logistics activities and supported Commissioner and President Visits
- Participated in meetings to plan visits
- Organized route planning, route time calculation, location checks, communication with airport, bodyguards, VIP service, and authorities
- Acted as contact person for security staff, cleaning staff, and facility manager
- Informed Security Officer or representatives of any security-related issues and assisted in measures to be taken
- Assisted with visits and events in the EU-House / Reception of guests for the HOR
Aviation & Airport Consultant/Auditor
Bassiri Consulting
Ratingen
09.2010 - Current
- Quality systems and business development
- Process improvements and customer relationship management
Manager, International Operations & Special Events
Centene Corporation
Madrid
02.2017 - 10.2022
- Company Overview: Centene Corporation is a multinational healthcare company that provides services to government-sponsored healthcare programs
- Led logistical and organizational aspects of executive international travel and strategic events
- Managed board meetings and special CEO initiatives
- Achieved cost savings of €50,000 per year through supplier contract renegotiation
- Centene Corporation is a multinational healthcare company that provides services to government-sponsored healthcare programs
Corporate Office Manager – Centene Europe
Centene Corporation
Madrid
11.2014 - 02.2017
- Company Overview: Centene Corporation is a multinational healthcare company that provides services to government-sponsored healthcare programs
- Managed office expansion projects and expat arrangements
- Negotiated hotel rates, delivering significant budget savings
- Centene Corporation is a multinational healthcare company that provides services to government-sponsored healthcare programs
Customer Experience Manager (VVIP)
Gestair
Madrid
01.2006 - 10.2014
- Managed event planning, public relations, and protocol
- Handled special in-flight needs for VVIP passengers
Quality Assurance Auditor (Freelance)
MKG Qualiting Group
Paris
01.2010 - 05.2010
- Conducted quality checks in the hotel industry
- Audited adherence to guidelines for Accor Hospitality Group
Station Supervisor / Regional Manager (North Africa)
Air Berlin Group
Berlin
09.2008 - 03.2009
- Managed contacts and operations in Egypt, Morocco, Malta, Tunisia, and Cyprus
- Evaluated service quality and operational irregularities
Operations & Ramp Agent
Ogden Aviation Services / Swissport Ground Handling GmbH
Düsseldorf
08.1995 - 08.2008
- Coordinated service processes and supervised loading of aircraft
- Managed communication with flight crews and airport authorities
Education
Diploma - Security Driver Training
BMW Driving Academie
Germany10-2024
IATA Operational Safety Auditor (IOSA) Training Course -
Aviation Quality Services
FrankfurtBusiness English Course -
inlingua School of Languages
BerlinManagement Systems for Specialists and Management -
TUV Academie Berlin
BerlinSkills
- Quality Management
- Project Management
- Customer Service
- Team Leadership
- Event Management
- Negotiation & Supplier Relationship Management
- Adaptability & Creativity
- Problem-Solving Skills
- Cross-Cultural Abilities
Personal Information
- Date of Birth: 08/27/71
- Nationality: German
Languages
- German (native)
- English (fluent)
- Dutch
- Polish
- Spanish (basic)
Conduct In Service
- Constructive team member who loves working cooperatively with others across organizational boundaries respecting differences between people.
- Experience working abroad in teams with other cultures dealing respectfully with people from other cultures even during disagreements.
- Quickly reacts competently to any irregularities that may arise in logistics or support due to experience in quality and process management.
Efficiency
- In 2023, worked with colleagues from regional representations on President's numerous visits to Germany ensuring best possible logistical support.
- Provided successful logistical support for President's visits across national borders to Prague and Salzburg.
- Planned and communicated with colleagues in Prague and Vienna when preparing visits as well as transported President's delegation.
Timeline
Driver for VIPs and Administrative Support
05.2020 - Current
Manager, International Operations & Special Events
Centene Corporation
02.2017 - 10.2022
Corporate Office Manager – Centene Europe
Centene Corporation
11.2014 - 02.2017
Aviation & Airport Consultant/Auditor
Bassiri Consulting
09.2010 - Current
Quality Assurance Auditor (Freelance)
MKG Qualiting Group
01.2010 - 05.2010
Station Supervisor / Regional Manager (North Africa)
Air Berlin Group
09.2008 - 03.2009
Customer Experience Manager (VVIP)
Gestair
01.2006 - 10.2014
Operations & Ramp Agent
Ogden Aviation Services / Swissport Ground Handling GmbH
08.1995 - 08.2008
Diploma - Security Driver Training
BMW Driving Academie
IATA Operational Safety Auditor (IOSA) Training Course -
Aviation Quality Services
Business English Course -
inlingua School of Languages
Management Systems for Specialists and Management -
TUV Academie Berlin
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