Thierry LWANGA
Boortmeerbeek
Profil professionnel
Dedicated and curious person seeking challenges and goals on daily basis. After many years in customer and technical service developing the interpersonal and management skills by offering a service that goes beyond the customer's expectation.
Vue d'ensemble
14
14
years of professional experience
9
9
years of post-secondary education
Expérience professionnelle
ASSOCIATE SPECIALIST - Medical devices
ABBOTT
BRUCARGO
02.2017 - 08.2023
- Providing telephone- and email support to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills related to cardiac mapping and recording systems, including computer hardware, software, network
- Providing guidance and training to team members on more complicated customer issues and the implementation of short and long-term system improvements
- Onsite intervention - Installation, Repair, Maintenance and training according to SLAs
CONTACT CENTER AGENT
CONTINENTAL
08.2015 - 02.2017
- Responding to incoming breakdown calls or mails from trucks and trailers from Continental clients in order to organize a fitter service and a Guarantee of Payment in less than three hours from the call to the back on road of the driver
SALES AGENT
LAMPIRIS
SINT TRUIDEN
05.2015 - 08.2015
- Responding to incoming sales calls in order to engage in consultative selling and register new customers/subscribers
- Offering general customer care services
- Outbound calls to identify new customers
SALES ADVISOR
SONY EUROPE
ZAVENTEM
02.2012 - 01.2014
- Promoting and selling SONY product for European French market
- Responding to incoming sales calls in order to engage in consultative selling
- Order Follow up from A to Z
- Keeping all customers activities up to date via SAP and SalesForce
- B2B - Account Management
SALES & CUSTOMER SERVICE AGENT
VOO TECTEO
BRUSSEL
01.2010 - 11.2011
- Promoting and selling digital media services to customer i.e
- Telephone, Internet and digital TV
- Taking orders and registering new customers/subscribers
- Offering general customer care services
- Outbound calls
Back Up Agent
BETV (CANAL+ BELGIUM)
BRUSSEL
01.2010 - 11.2011
- Registering new subscribers, maintaining and updating customers' records
- Customer care service - by providing technical support to customers
- Selling BETV subscriptions (CANAL PLUS) by promoting offers available to clients
CONTACT CENTER AGENT
HASSRODE
06.2009 - 10.2009
- Market research - collecting data about the current and future of multimedia industry in Belgium
- Advertising and promoting the brand - Alpro Soya
Formation
BA - Political Science
National University of Rwanda (NUR)
01.2002 - 01.2006
Diploma - Literature
Groupe Scolaire St. André Nyamirambo
01.1996 - 01.2001
Compétences
- Microsoft suite (Word, Excel, Access, PowerPoint)
- Customer Relationship Management (SAP, SalesForce, Monday etc)
- Connectivity - System integration
- Account management & Sales Negotiations
- Team work
- Autonomous
- Customer service and Sales Negociation
- Relation client
Personnalisé
- VDAB LEUVEN, 02/01/15, 05/01/15, Training based on a working environment as an administrative and commercial assistant in a fictive company 'BIOTOOP' from mail or phone estimation request to order registration and bill collection all in Dutch.
- NOBEL HERENT, 03/01/14, 12/01/14, Intensive Dutch course
Langues
Anglais
Bilingue
Français
Langue maternelle
Néerlandais
Intermédiaire
Frise chronologique
ASSOCIATE SPECIALIST - Medical devices
ABBOTT
02.2017 - 08.2023
CONTACT CENTER AGENT
CONTINENTAL
08.2015 - 02.2017
SALES AGENT
LAMPIRIS
05.2015 - 08.2015
SALES ADVISOR
SONY EUROPE
02.2012 - 01.2014
SALES & CUSTOMER SERVICE AGENT
VOO TECTEO
01.2010 - 11.2011
Back Up Agent
BETV (CANAL+ BELGIUM)
01.2010 - 11.2011
CONTACT CENTER AGENT
06.2009 - 10.2009
BA - Political Science
National University of Rwanda (NUR)
01.2002 - 01.2006
Diploma - Literature
Groupe Scolaire St. André Nyamirambo
01.1996 - 01.2001
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