Thierry LWANGA
Boortmeerbeek
Profil professionnel
Dedicated and curious person seeking challenges and goals on daily basis. After many years in customer and technical service developing the interpersonal and management skills by offering a service that goes beyond the customer's expectation.
Vue d'ensemble
14
14
years of professional experience
9
9
years of post-secondary education
Expérience
ASSOCIATE SPECIALIST - Medical devices
ABBOTT
BRUCARGO
2017.02 - 2023.08
- Providing telephone- and email support to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills related to cardiac mapping and recording systems, including computer hardware, software, network
- Providing guidance and training to team members on more complicated customer issues and the implementation of short and long-term system improvements
- Onsite intervention - Installation, Repair, Maintenance and training according to SLAs
CONTACT CENTER AGENT
CONTINENTAL
2015.08 - 2017.02
- Responding to incoming breakdown calls or mails from trucks and trailers from Continental clients in order to organize a fitter service and a Guarantee of Payment in less than three hours from the call to the back on road of the driver
SALES AGENT
LAMPIRIS
SINT TRUIDEN
2015.05 - 2015.08
- Responding to incoming sales calls in order to engage in consultative selling and register new customers/subscribers
- Offering general customer care services
- Outbound calls to identify new customers
SALES ADVISOR
SONY EUROPE
ZAVENTEM
2012.02 - 2014.01
- Promoting and selling SONY product for European French market
- Responding to incoming sales calls in order to engage in consultative selling
- Order Follow up from A to Z
- Keeping all customers activities up to date via SAP and SalesForce
- B2B - Account Management
SALES & CUSTOMER SERVICE AGENT
VOO TECTEO
BRUSSEL
2010.01 - 2011.11
- Promoting and selling digital media services to customer i.e
- Telephone, Internet and digital TV
- Taking orders and registering new customers/subscribers
- Offering general customer care services
- Outbound calls
Back Up Agent
BETV (CANAL+ BELGIUM)
BRUSSEL
2010.01 - 2011.11
- Registering new subscribers, maintaining and updating customers' records
- Customer care service - by providing technical support to customers
- Selling BETV subscriptions (CANAL PLUS) by promoting offers available to clients
CONTACT CENTER AGENT
HASSRODE
2009.06 - 2009.10
- Market research - collecting data about the current and future of multimedia industry in Belgium
- Advertising and promoting the brand - Alpro Soya
Formation
BA - Political Science
National University of Rwanda (NUR)
2002.01 - 2006.01
Diploma - Literature
Groupe Scolaire St. André Nyamirambo
1996.01 - 2001.01
Compétences
- Microsoft suite (Word, Excel, Access, PowerPoint)
- Customer Relationship Management (SAP, SalesForce, Monday etc)
- Connectivity - System integration
- Account management & Sales Negotiations
- Team work
- Autonomous
- Customer service and Sales Negociation
- Relation client
Personnalisé
- VDAB LEUVEN, 02/01/15, 05/01/15, Training based on a working environment as an administrative and commercial assistant in a fictive company 'BIOTOOP' from mail or phone estimation request to order registration and bill collection all in Dutch.
- NOBEL HERENT, 03/01/14, 12/01/14, Intensive Dutch course
Langues
Anglais
Bilingue
Français
Langue maternelle
Néerlandais
Intermédiaire
Chronologie
ASSOCIATE SPECIALIST - Medical devices
ABBOTT
2017.02 - 2023.08
CONTACT CENTER AGENT
CONTINENTAL
2015.08 - 2017.02
SALES AGENT
LAMPIRIS
2015.05 - 2015.08
SALES ADVISOR
SONY EUROPE
2012.02 - 2014.01
SALES & CUSTOMER SERVICE AGENT
VOO TECTEO
2010.01 - 2011.11
Back Up Agent
BETV (CANAL+ BELGIUM)
2010.01 - 2011.11
CONTACT CENTER AGENT
2009.06 - 2009.10
BA - Political Science
National University of Rwanda (NUR)
2002.01 - 2006.01
Diploma - Literature
Groupe Scolaire St. André Nyamirambo
1996.01 - 2001.01