Sylvie COURTOIS

• [Interneship] Start of a dynamic risk management system: organization of trainings, documentation, OiRa organizational risk assessment, helping prioritizing first measures to improve safety etc.

• Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
• Select the correct channel for communication linked to technical changes impacting customers (2021-2023), writing the communication, coordinating translation: owner of the process from A to Z
• Anticipating crisis communication: templates, having the correct people on the right place
• Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.

• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Strengthened regulatory compliance by updating internal processes in line with new industry standards and legislation.
• Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
• Analyzed data to identify root causes of problems and recommend corrective actions.

• Owned and prioritized product backlog.
• Collaborated with cross-functional teams to develop high-quality products that met customer needs.
• Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
• Fostered a culture of continuous improvement through regular retrospective meetings with the team.
• Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
• Collaborated with development team on investments services and tasks.

* Making business and functional analysis for IT teams: implementation of new legislation (MiFID, Taxes); automatization of manual work.

* End-to-End implementation of processes, mostly legal ones

* Participation in the workshops of Febelfin (Belgian Association of Banks)

* Translating for technical teams requirements from legal & tax department

* Advice round Mutual funds (Sicav/ Beveks) of Belgian & Luxembourg law

* Organisation of operational services round the start of a mutual fund.

* Writing of distribution contracts.

* Answering to punctual question about investment limits for the portfolio management, and other legal questions.

• Thesis Statement: "Vergelijking tussen het aantal arbeidsongevallen onder werknemers en uitzendkrachten: aan wat is het verschil te wijten? En kunnen we het positief beïnvloeden?"