Summary
Overview
Work History
Skills
Websites
Education and Training
Timeline
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SYLVIA WIJNANTS

SYLVIA WIJNANTS

Tongeren

Summary

Experienced project manager with expertise in process optimization, ERP implementations, and data-driven decision-making. Strong in leading complex projects and improving customer satisfaction and operational efficiency. What makes the difference: the combination of strong leadership skills with strategic insight, customer orientation, analytical thinking, technical expertise, and focus on process improvement. How others describe me: as a pleasant colleague and reliable team player, friendly, empathetic, dedicated, involved, caring, precise.

Overview

28
28
years of professional experience

Work History

Project Manager

Bose Corporation
01.2020 - 09.2024
  • Led global exception management: monitored and optimized processes for improved operational efficiency
  • Coordinated and supported global projects, including a recall: this resulted in increased safety and customer satisfaction
  • Salesforce implementation: the organization was prepared for Salesforce, focusing on testing, implementation, training, and process improvement
  • Developed Power BI Dashboards for Qualtrics data: improved monitoring of global operational performance, providing actionable insights for strategic decisions
  • This increased customer satisfaction (CSAT)
  • Led ERP implementations (SAP/CRM) and UAT: developed UAT scenarios, coordinated testing processes and managed global teams, leading to a timely go-live of the systems

Supervisor European Repair Center

Bose Corporation
01.2005 - 01.2020
  • Global End-to-End material management: analyzed historical data and trends to understand the demand for parts and develop inventory management strategies
  • Achieved operational excellence: implemented advanced systems globally and optimized inventory management for service parts
  • Increased productivity, reduced lead time, and improved customer satisfaction: Improved TAT (turnaround time) and reduced costs by optimizing repair processes, implementing Lean methodologies, and establishing the European Repair Center
  • Exception management: established procedures for reporting and resolving deviations

Customer Service & Administration BENELUX Repair Center

Bose Corporation
01.1997 - 01.2005
  • Customer support (phone, email), handled technical issues and product inquiries
  • Ensured excellent customer experience through accurate and prompt processing of orders and repairs
  • Collaborated with technical teams and resolved complex issues related to product functionality
  • Assisted users in independently resolving common technical issues by providing clear instructions and step-by-step guides
  • Established inventory levels for service parts and ensured availability of stock for repairs and service

Skills

  • Project Management
  • Lean Process Improvement
  • Change Management
  • Data Analysis & Reporting
  • ERP Systems (SAP, CRM) Integrations
  • Material Management
  • Reverse Logistics
  • Customer Service
  • Stakeholder Management
  • Team Leadership
  • Power BI

Education and Training

  • Lean Smart Production Skills Lean Lead, 06/2022
  • Excel Templates and Macros Logos, 12/2016
  • Yellow Belt Bose Production System University, 04/2013 - 03/2014
  • Excel Pivot Tables and Charts Logos, 03/2007
  • Electrical Installation Techniques TIO, 09/1991 - 06/1995

Timeline

Project Manager

Bose Corporation
01.2020 - 09.2024

Supervisor European Repair Center

Bose Corporation
01.2005 - 01.2020

Customer Service & Administration BENELUX Repair Center

Bose Corporation
01.1997 - 01.2005

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SYLVIA WIJNANTS