Kubernetes
Sven Rolans
IT Support Engineer
Wortegem-Petegem
Summary
Astute Technical support engineer with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
L1 Technical Support Engineer
Acronis
N/A
08.2022 - 01.2023
- Collaborated with outside departments to implement system-wide improvements.
- Monitored systems in operation and troubleshot errors.
- Patched software and installed new versions to eliminate data loss.
- Set up and administered Server and Virtual Machine systems and configurations.
- Managed over 50 customers calls, chats and emails per day.
Technical Support Engineer
Trimble
Ieper
12.2021 - 08.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served as primary point of contact for support relating to owned solutions and products.
- Managed over 50 customer calls per day.
Production Worker
Vuye Flexible Packaging
Oudenaarde
05.2016 - 01.2021
- Inspected final products to assess compliance with quality standards and established tolerances.
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Education
Certifications -
VDAB
Vilvoorde 05.2021 - 10.2021
High School Diploma -
Sint-Norbertus
Antwerpen 09.1999 - 06.2006
Skills
Application support
Certification
CCNA 1
Interests
Full stack developer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The ones who are crazy enough to think they can change the world, are the ones that do.
Steve Jobs
Timeline
Cloud Computing
04-2023
L1 Technical Support Engineer
Acronis
08.2022 - 01.2023
Technical Support Engineer
Trimble
12.2021 - 08.2022
CCNA 1
10-2021
CCNA 2
10-2021
Certifications -
VDAB
05.2021 - 10.2021
Production Worker
Vuye Flexible Packaging
05.2016 - 01.2021
High School Diploma -
Sint-Norbertus
09.1999 - 06.2006
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