Suzan Nassif
Ajman,VOV
Summary
Hello, my name is Suzan Nassif. I am 38 years old. I completed school and graduated at the age of22. I have been going to school off and on while working for 5 years in retail. I like to challenge myself with new experiences and I love to learn. I am punctual and a team player. I also enjoy building relationships with my customers and clients.
Overview
7
7
years of professional experience
Work History
Faces Beauty Consultant
Faces Hcm
Syria
11.2019 - 02.2023
- Greeting each customer as they walk in. After asking what brings them in I listen to their needs so I can find the best solution to their problem or if they are just visiting for fun I show them the deals of the day.
- Helping customers feel relaxed and comfortable with the services.
- Sitting clients down and complete a "15 minute mini" that can range from skincare to makeup.
- Explaining each step in what I am doing and access their personal needs along the way.
- Relying on good communication to ensure every station runs smoothly considering there are anywhere from 2-5 people on the floor doing these services.
- Helping clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
- Up-selling additional products and services to increase sales numbers.
- Keeping work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Providing clients with personalized skincare recommendations to support maintenance of healthy skin.
- Maintaining counter and display areas in a clean and neat fashion.
- Meeting or exceeded sales goals on regular basis.
- Kept up-to-dae with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
Clinique Consultant
Ulta Beauty
Syrai
07.2018 - 09.2018
- Becoming Clinically certified by Clinique through trainings in Dallas, TX.
- Maintaining my knowledge on products and services by attending the Clinique conferences every time they were avilable.
- Keeping track of our daily, weekly, and yearly goals and created sales strategies to make our quota.
- Learning about the different technology that we used to place online orders for customers to receive their items from home.
- Keeping a clientele book that listed the products they purchased and the purchases they wanted to make next time.
- Calling the clients to let them know about new products that were coming out and events that we had planned so we could book them.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted customers with locating and choosing merchandise in any store department.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Kept counter and storage areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Clinique Beauty Consultant
Seceret Beauty Center
G898+PGQ, Janayen Al Wared St, Damascus, Syria
10.2017 - 02.2018
- Acquiring knowledge about all of the Clinique products online and in store.
- Building confidence with my customers by insuring they were not only happy with the products they were purchasing but that I explained everything thoroughly enough to where they could do it by themselves at home.
- Listening to what the customer’s needs were as far as a skin care routine and what they were looking to target.
- Keeping a personal file on each client so they could see the progress with each product and keep track of products they would like to use in the future.
- Placing online orders so they could receive their products when we were out of stock.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Front Desk Receptionist
Mabco
Syria
01.2016 - 07.2016
- Welcoming guests into the building and assessed the reason for their visit.
- Conducting computer sales and also providing the customer with knowledge on what procedures needed to be done.
- Making calls and answering calls that helped the customer with at home care such as computer updates and virus screenings.
- Going over the various options they had and helping them choose the right one for them in the store.
- Filing backdated clientele into the online program Quick Books.
- Maintaining up-to-date knowledge of store sales, payment policies and security standards.
- Managing efficient cash register operations, including scanning items, processing payments and issuing receipts.
Education
MBA - Business Administration
Damascus University
Damascus02.2015
Skills
- Expert customer service
- Relationship-Building
- Placing online orders
- Receptionist work
- Answering phones
- Scheduling appointments
- Accurate Money Handling
- Working fast paced
- Cleaning
- Being detail-orientated
- First Aid/CPR
- Verbal And Written Communication
Timeline
Faces Beauty Consultant
Faces Hcm
11.2019 - 02.2023
Clinique Consultant
Ulta Beauty
07.2018 - 09.2018
Clinique Beauty Consultant
Seceret Beauty Center
10.2017 - 02.2018
Front Desk Receptionist
Mabco
01.2016 - 07.2016
MBA - Business Administration
Damascus University