Susan Njeri
Berlin
Summary
A vibrant community/general manager with a flair for design, celebrated for delivering top-notch service, orchestrating smooth operations, and igniting team efficiency. Renowned for fostering strong tenant bonds, nurturing collaboration, and infusing spaces with vibrant energy. Passionate about innovative design, dedicated to crafting memorable environments. A customer-centric leader with a creative edge, adept decision-making skills, and stellar communication abilities.
Overview
15
15
years of professional experience
Work History
General Manager
TOG (The Office Group)
08.2022 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
Building Operations Manager
TOG (The Office Group)
01.2022 - Current
- Spearheaded operations management, consistently delivering exceptional service and ensuring seamless operations while efficiently overseeing staff.
- Cultivated strong tenant relationships and community engagement as a building manager, fostering collaboration and a sense of belonging.
Successfully launched the first TOG Germany building during the pandemic, achieving full occupancy within a year, showcasing adaptability and resilience. - Currently overseeing the successful opening of the second building in Berlin's prestigious Unter den Linden, further expanding the company's presence in a historic and central location.
- Managed operations for 700 workstations across 40+ companies, leading a team of 5 employees.
- Maintained an outstanding average audit score of 98.5% over the past eight building audits.
Acting Building Operations Manager/ Acting Community Manager
TOG (The Office Group)
08.2021 - Current
Sales Executive
02.2021 - Current
Assistant Store Manager/ Visual Merchandiser Specialist
- Direct sales floor activities ensuring excellence in customer service and resolving store level problems
- Establish sales goals, manage budgets and devise sales forecasts to consistently maximize sales and profits.
- Managing up t0 6 members of staff
- Oversee personnel management; interviewing, hiring training, mentoring/coaching and evaluating
- Maintain price accuracy of goods and ensure adequate stock levels
- Regularly update staff on business performance as well as new merchandise and collections.
- Plan, coordinate, and execute all merchandise direction, campaigns, and sales promotions in a timely manner
- Maintain outstanding store condition and visual merchandising standards
- Regularly communicate with HQ to discuss strengths, opportunities, and trends in business
Assistant building manager
MCM WORLDWIDE
07.2020 - Current
Assistant Manager/ Visual Merchandiser Specialist
05.2017 - 01.2019
Stylist
AllSaints Retail Ltd
01.2015 - 01.2017
Sales Associate
REPLAY
01.2014 - 01.2015
Media Marketing
ProSiebenSat.1 Media SE
10.2013 - 01.2014
- Implementation of campaigns to promote various website content on the TV.des
- Planning and assigning of online banners, performance campaigns (SEM) and online advertisements 0n various TV programs and shows
- Support in creating TV trailers and TV spots
- Assisted in the media planning of various online measures
- Support in generating marketing concepts
- Creation of competitive analysis and developing new ideas for online advertising on TV
Sales Associate
Benetton Group
08.2011 - 05.2013
Sales Associate
Inditex
01.2010 - 01.2011
Marketing Assistant
STAN STUDIOS
11.2009 - 02.2010
Internship Student
Daimler AG
03.2009 - 08.2009
Education
Bachelor's Degree - International Business
Fontys Venlo
Venlo 01.2014
High School Diploma -
European School Karlsruhe
Karlsruhe, Germany06.2006
Skills
- Exceptional leadership and management abilities
- Outstanding communication and interpersonal skills
- Dedicated to customer satisfaction
- Proficient in facilities management
- Skilled in negotiation and contract management
- Effective vendor and project management
- Thorough understanding of health and safety regulations
- Talented in interior design and creative management
- Excellence in customer service management
- Expertise in staff management and organizational structuring
- Strong track record in P&L management
Languages
English (Native or Bilingual)
German (Native or Bilingual)
Swahili (Native or Bilingual)
Personal Information
Title: General Manager // Community Manager
Hobbies
- Travel Enthusiast: Love to explore new cultures and destinations whenever possible.
- Art Hobbyist: Finds relaxation and creativity through painting.
- Home Decorator: Enjoy organizing and decorating living spaces for comfort and style.
- Book Lover: Enjoy reading a variety of genres for personal enjoyment and knowledge.
- Dance Enthusiast: Former professional dancer who continues to find joy and expression through dance as a hobby.
Timeline
General Manager
TOG (The Office Group)
08.2022 - Current
Building Operations Manager
TOG (The Office Group)
01.2022 - Current
Acting Building Operations Manager/ Acting Community Manager
TOG (The Office Group)
08.2021 - Current
Sales Executive
02.2021 - Current
Assistant building manager
MCM WORLDWIDE
07.2020 - Current
Assistant Manager/ Visual Merchandiser Specialist
05.2017 - 01.2019
Stylist
AllSaints Retail Ltd
01.2015 - 01.2017
Sales Associate
REPLAY
01.2014 - 01.2015
Media Marketing
ProSiebenSat.1 Media SE
10.2013 - 01.2014
Sales Associate
Benetton Group
08.2011 - 05.2013
Sales Associate
Inditex
01.2010 - 01.2011
Marketing Assistant
STAN STUDIOS
11.2009 - 02.2010
Internship Student
Daimler AG
03.2009 - 08.2009
Assistant Store Manager/ Visual Merchandiser Specialist
Bachelor's Degree - International Business
Fontys Venlo
High School Diploma -
European School Karlsruhe
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