Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Languages
Timeline
Generic
Susan Bahadori

Susan Bahadori

Tehran

Summary

A technical manager with over 16 years of experience in the tourism and hospitality industry, possessing extensive expertise in international tourism management, tourism services, ticketing, and domestic and international flight booking. Skilled in collaboration with travel agencies, airlines, and hospitality sectors. Proficient in reservation systems and customer relationship management (CRM) with deep knowledge of tourism marketing and advertising strategies.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Technical Manager

Ariana Mehrbaran Tourism Company
Tehran
12.2012 - 08.2022
  • Supervision and management of tourism and ticketing services
  • Providing consultation and expertise in tourism
  • Training and guiding staff in international tourism services
  • Sales development and customer relationship management

Technical Manager

NIMA SEYR
Tehran
06.2011 - 10.2012
  • Responsible for managing the technical and operational department
  • Optimizing sales and reservation systems

Technical Manager

DONYAYE SEYR TOUR AND TRAVEL AGENCY
Tehran
02.2001 - 05.2006
  • Managing sales operations and customer relations
  • Expanding collaborations with domestic and international travel agencies and airlines

International Ticket Sales Staff

TEHRAN POP TOUR AND TRAVEL AGENCY
Tehran
03.1992 - 11.1994
  • Selling international tickets for all airlines

Education

Doctorate Of Business Administration in Tourism Industry -

Bahar Azad Institute of Higher Education
Iran
01-2025

Master of Business administration management (MBA) -

BELGIUM INTERNATIONAL MANAGMENT INSTITUE (IMI)
Belgium
01-2009

Master of Management Of Business Administration (MBA) -

Simia Azad Institute
Iran
01-2008

Bachelor of French Language Translation -

Islamic Azad University Tehran Branch
Iran
01-1999

Bachelor of English Language Translation -

Islamic Azad University Tehran Branch
Iran
01-1992

Skills

  • International and domestic business communication
  • Familiarity with global distribution systems (GDS) such as Amadeus
  • Proficiency in CRM and customer relationship management
  • Knowledge of airline rules and regulations, ticketing policies, and international tourism operations
  • Digital marketing and social media management for online advertising
  • Management and execution of marketing campaigns
  • Contracting and negotiating with travel suppliers
  • Organizing and leading tourism projects
  • Strategic planning and development in the tourism sector
  • Tourism market analysis and feasibility studies
  • Professional consultation in tourism marketing
  • Strong decision-making skills for electronic tourism management

Certification

  • Technical Management Certificate (Category A) for Travel and Tourism Service Offices, Civil Aviation Organization
  • Technical Management Certificate (Category B) for Travel and Tourism Service Offices, Iranian Cultural Heritage, Tourism, and Handicrafts Organization
  • Electronic Ticket Sales and Reservation Course, Amadeus Iran
  • Specialized Courses in Ticket Reservation and Pricing, IRAN AIR MANPOWER DEVELOPMENT & TRAINING
  • Training Course on Tourism Regulations / Passport and Visa, Payam Caspian Persia
  • Junior Proficiency Certificate, Iran Language Institute

Accomplishments

  • Received a Certificate of Appreciation from the Qeshm Free Zone Organization for participation in international exhibitions, outstanding support, and providing services to visitors from around the world.
  • Certificate of Excellence in Customer Service at the BIT Milan International Tourism Exhibition., 2016
  • Certificate of Excellence in Service Standards and Customer Orientation at the MITT Moscow International Tourism Exhibition., 2016
  • Certificate of Excellence in Providing Services to Visitors at the China International Tourism Mart (CITM) Exhibition., 2016
  • Received a Certificate of Appreciation for Outstanding Sales Support / Lufthansa and Austrian Airlines.
  • Achieved Top Sales Ranking and Received a Trophy from Turkish Airlines.
  • Business and Trade Management Certificate (MBA), Ministry of Science, Research, and Technology - Simia Higher Education Institute

Personal Information

  • Date of Birth: 08/18/68
  • Marital Status: Married

Languages

Persian
First Language
English
Advanced (C1)
C1
French
Intermediate (B1)
B1
Turkish
Intermediate (B1)
B1

Timeline

Technical Manager

Ariana Mehrbaran Tourism Company
12.2012 - 08.2022

Technical Manager

NIMA SEYR
06.2011 - 10.2012

Technical Manager

DONYAYE SEYR TOUR AND TRAVEL AGENCY
02.2001 - 05.2006

International Ticket Sales Staff

TEHRAN POP TOUR AND TRAVEL AGENCY
03.1992 - 11.1994
  • Technical Management Certificate (Category A) for Travel and Tourism Service Offices, Civil Aviation Organization
  • Technical Management Certificate (Category B) for Travel and Tourism Service Offices, Iranian Cultural Heritage, Tourism, and Handicrafts Organization
  • Electronic Ticket Sales and Reservation Course, Amadeus Iran
  • Specialized Courses in Ticket Reservation and Pricing, IRAN AIR MANPOWER DEVELOPMENT & TRAINING
  • Training Course on Tourism Regulations / Passport and Visa, Payam Caspian Persia
  • Junior Proficiency Certificate, Iran Language Institute

Doctorate Of Business Administration in Tourism Industry -

Bahar Azad Institute of Higher Education

Master of Business administration management (MBA) -

BELGIUM INTERNATIONAL MANAGMENT INSTITUE (IMI)

Master of Management Of Business Administration (MBA) -

Simia Azad Institute

Bachelor of French Language Translation -

Islamic Azad University Tehran Branch

Bachelor of English Language Translation -

Islamic Azad University Tehran Branch
Susan Bahadori