Sunny Tone
Berlin
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and providing exceptional customer support.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Workhouse Associate
Amazon
2024.03 - 2024.12
- Receive, scan, sort, and store incoming inventory.
- Pick, pack, and ship customer orders accurately and efficiently.
- Load and unload packages from delivery trucks.
- Operate warehouse equipment (e.g., pallet jacks, forklifts) if required.
- Follow safety protocols and maintain a clean work environment.
- Assist in inventory counts and quality checks.
Hotel Assistant
Treasure Hotel
2020.01 - 2020.12
- Welcome guests upon arrival and assist with check-in and check-out procedures.
- Handle guest inquiries, complaints, and requests in a professional and courteous manner.
- Assist with reservations, room assignments, and billing processes.
- Coordinate with housekeeping and maintenance teams to ensure rooms and facilities are well-maintained.
- Provide information about hotel services, local attractions, and transportation options.
Customer Service Representative
Kings Outbound Limited
2019.01 - 2019.12
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Alphameric Comprehensive College
Lagos , Nigeria 2001.04 -
Skills
MS office
Computer skills
Problem-solving abilities
Time management
Data entry
Customer service
Leadership qualities
Task prioritization
Timeline
Workhouse Associate
Amazon
2024.03 - 2024.12
Hotel Assistant
Treasure Hotel
2020.01 - 2020.12
Customer Service Representative
Kings Outbound Limited
2019.01 - 2019.12
High School Diploma -
Alphameric Comprehensive College
2001.04 -