Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sunny Tone

Berlin

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and providing exceptional customer support.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Workhouse Associate

Amazon
03.2024 - 12.2024
  • Receive, scan, sort, and store incoming inventory.
  • Pick, pack, and ship customer orders accurately and efficiently.
  • Load and unload packages from delivery trucks.
  • Operate warehouse equipment (e.g., pallet jacks, forklifts) if required.
  • Follow safety protocols and maintain a clean work environment.
  • Assist in inventory counts and quality checks.

Hotel Assistant

Treasure Hotel
01.2020 - 12.2020
  • Welcome guests upon arrival and assist with check-in and check-out procedures.
  • Handle guest inquiries, complaints, and requests in a professional and courteous manner.
  • Assist with reservations, room assignments, and billing processes.
  • Coordinate with housekeeping and maintenance teams to ensure rooms and facilities are well-maintained.
  • Provide information about hotel services, local attractions, and transportation options.

Customer Service Representative

Kings Outbound Limited
01.2019 - 12.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

Alphameric Comprehensive College
Lagos , Nigeria
04.2001 -

Skills

MS office

Computer skills

Problem-solving abilities

Time management

Data entry

Customer service

Leadership qualities

Task prioritization

Timeline

Workhouse Associate

Amazon
03.2024 - 12.2024

Hotel Assistant

Treasure Hotel
01.2020 - 12.2020

Customer Service Representative

Kings Outbound Limited
01.2019 - 12.2019

High School Diploma -

Alphameric Comprehensive College
04.2001 -
Sunny Tone