Subharaj Chakraborty

• Team Lead EUC Digital Workplace, Supported technology SCCM/MECM, Intune, Desktop Management L2 L3, Asset Management. BAU operation handling. Project Management. Currently deputed in Belgium for project work.
• Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
• Educated staff on organizational mission and goals to help employees achieve success.

• SCCM/MECM Admin, Patching and Vulnerability Management for Endpoint and Servers, Managing 70000+ clients. Global Support

• SCCM/MECM management. (5000+ systems) (Package Hosting, Collection Creation, Application deployment, Windows patch deployment, Deployment reporting, Windows patch troubleshooting, Application/Package deployment troubleshooting, OSD task sequence). Driver Management.
• Desktop management Windows + MAC OS (Software installation issue, Outlook issue, SAP issue, Application issue in MAC system)
• O365 Exchange management. (Mailbox/Shared Mailbox/DL creation, Migration, assign access to share mailbox, license assign to mailbox, release quarantine message office 365, Mail Tracking)
• Basic JAMF console management to deploy software for MAC systems.
• Print Server Management.
• Azure AD/Intune Management/MS Store for Business

• Installation and configuration for Kaspersky Security Center as server to manage client system.
• Installation Kaspersky Endpoint Security on client system as per the OS version.
• Create group /policy/task on Kaspersky Security Center to manage client systems.
• USB block/Application control/Web Site block/ as well as virus protection/
• Windows/3rd party software patch management & remote application installation
• Configure and install KSC and KES in domain environment and deploy it remotely.
• IOS /Android mobile protection, MDM configuration in KSC.
• ISO image installation deployment, Device Encryption/Decryption task.
• Easy Backup and restore for KSC server.
• Web Console Configuration.

• L1 & L2 support at Pantaloons at East DC. Incident Management, DC User and VIP user management, Outlook configuration, Desktop and Network related support, Win2k3 and Win2k8 server maintain, Configure Access Point & HHT for WH operation. DHCP & ADC server maintenance. Symantec Antivirus Server Manage, Network monitoring. Follow-up with ISP and Other vendors. Desktop/Laptop and printer support. Symantec Antivirus Consul Management.

• Manage Store IT TEAM of North Kolkata 41 stores, Incident Management, Store User and VIP user management, Outlook configuration, Desktop and Network related support, Win2k3 and Win2k8 server maintain, Symantec Antivirus Server report management, DC maintenance, GP deploy, DNS and DHCP Server maintain, Vendor Management; Follow-up with NOC Team, windows Team, Printer installation and troubleshooting, Basic Linux issue, Asset management through IMACD, VMware system manage etc.

• Desktop support, Network Monitoring, Basic application issue, win2k3 GP issue, user id creation.

Distance MBA ITSM