Steven Van Tongerloo
IT Infrastructure Manager
Heusden Zolder,Limburg
Profielschets
Accomplished IT Infrastructure Project Manager with 9+ years of experience leading complex, large-scale projects across healthcare, insurance, food & beverage, pharmaceuticals, and logistics sectors. Proven expertise in cloud migrations (AWS), network security (SASE, Zscaler), and digital workplace transformations. Recognised for analytical thinking, service orientation, and delivering results in dynamic, decentralised environments.
Overzicht
14
14
years of professional experience
3
3
years of post-secondary education
9
9
Certification
Werkervaring
Infra Project Manager
Self Employed
Schaarbeek
2021.07 - 2026.04
- Project Budgets: €200K – €6M
- Successfully navigating this environment requires strong coordination, clear communication, and structured project governance to deliver high-quality results in a dynamic and decentralized setting — making each achievement both challenging and rewarding.
- Led multiple cloud initiatives, including the setup of AWS-native infrastructure aligned with GitOps and SecOps principles.
- Successfully migrated the corporate website (DNS, CMS, DAM, and web applications) from Stuart to AWS.
- Delivered a full network transition to a SASE architecture.
- Implemented Zscaler components including ZIA, ZPA, ZDX, BCC, and Deception.
- Managed LAN upgrade projects across 280 locations.
- Directed the migration from Windows 10 to Windows 11, including compatibility testing, pilot phases, and business rollout.
- Upgraded legacy platforms such as JAVA, RHEL, and core infrastructure servers to supported and secure versions.
- Coordinated the upgrade of workplace servers to Windows Server 2022, ensuring improved performance and extended support lifecycle.
- Operating within a large-scale IT organization comprising 160 infrastructure specialists and over 600 IT employees in total. Projects are distributed over 8500 users across 280 locations, adding both complexity and scale.
- Leading the CM infrastructure to future proof solutions
Service desk/Service improvement/ Project Manager
Pepsico
Zaventem
2019.05 - 2021.07
- This involves around 3000 end-users, more than 200 applications and more than 4500 monthly support requests.
- The main purpose of this Service Desk is to provide support to the BE, NL, DE, CH and FR headquarters, and also to prepare for the merger of the 2 current PepsiCo Service Desks.
- PepsiCo has appointed Ordina for the implementation of a central Service Desk for the West-European Region and the staffing of Service Desk workers.
- Service desk Manager: Leading the team into a new support model
- Service improvement: follow-up on projects that improve the service of all the IT landscape. Make IT visible to senior management.
- Project Manager: in 2 years i was also managing a few small project along the way
ICT Project Manager
Datwyler
Alken
2016.09 - 2019.02
- A great deal of projects were sitting in the pipeline and the search for someone to coordinate them lead Datwyler management to Steven.
- - Project Management: Plan, Budget and follow up the project.
- - Risk Management.
- - Stakeholder management.
- - Guide engineers with the IT part of their project and make sure that all functional and hardware requirements are fulfilled.
- - Implementing SCADA and MES with the current infrastructure.
- - Remain good contacts with functional analysts, technical profiles of vendors, application architects and system engineers.
- - Create tailored solutions for the customer that meet all the requirements that were set before the project.
- - Provide good support environment for all projects delivered.
- - SPOC between Datwyler Global IT, Vendors and internal stakeholders.
- - Connect PLC solutions to local IT systems and connect to global applications.
- Projects that were on ice are being revived.
- Secure accessibility of the most important automations Within Datwyler.
- Unburdening Project Engineers in the field of IT.
- Great savings in terms of time and Vendor support.
- Possess real-time data of certain core systems.
Technology engineer
Ordina Belgium
Mechelen
2016.05 - 2016.09
- Internal projects Ordina.
- - Implementation ITSM tool 4Me.
- - Replacing old switches with new Dell switches.
- - Studying old configuration and folders of connections.
- - Placing and stacking 8 data center switches.
- - Indaver user and server support.
- - Renew the server infrastructure at Sepia.
- - Installation of Hardware.
- - Installation VMware ESXi 5.5.
- - Configuration ISCSI switches.
- - Installation Storage via GUI Storage Center.
- - Configuration of ESXI host ISCSI.
- - Setup (virtual) VMware Vcenter server.
TechnicianInfrastructure
ICASA
2013.01 - 2016.04
- Management was looking for people to strengthen the Infra Team.
- - Migration Windows 7 and all tasks associated with this project.
- - User support: connectivity to the network, software, hardware, Windows 7.
- - Linking hardware to the existing network.
- - Placing, patching and troubleshooting of printers.
- - User account management in active directory.
- - Configuration client computers.
- - Install and troubleshooting software.
- - Imaging of new laptops and computers.
- - Configuration of hand scanners.
- - If there were changes within a department regarding infrastructure: Placing the necessary Hardware.
- Temporary lower amount of crew members was well filled up.
- Very useful that there was someone in the projects who could combine technical knowledge with WMS knowledge.
Support Engineer
ICASA
2012.05 - 2016.04
- Tasks of a Support Engineer in the WMS team us provide support en improve IT processes.
- - Troubleshooting of the database in AS400, the warehouse management system in DB2 SQL.
- - Support for end users and advise in the processes.
- - Investigation of issues in the warehouse and investigation of bugs in the system.
- - Support the voice picking system.
- - Coordination between different departments within Nike due to the great importance of the WMS system (the core of all applications is within Nike).
- - Making and keeping the WMS system performable.
- - Training new colleagues.
- - Drafting documentation that supports new employees with their training and achieving their goal settings.
Opleidingen
Scrum master -
Lagant
2019.04 - 2019.09
Leid en coach je team -
Talent to grow
2017.05 - 2017.06
CCNA 4 -
CVO
2016.02 - 2016.06
CCNA 3 -
CVO
2015.09 - 2016.01
CCNA 2 -
CVO
2015.01 - 2015.06
CCNA 1 -
CVO
2014.09 - 2015.01
SQL server -
CEVORA
Informatica -
PCVO
Certificering
- Hands-on fundamental training for Dell Networking data centre SO
- Dell EMEA Networking Speciality Technical
- VTSP 2016
- ITIL V4
- Prince2 Foundation
- Prince2 Practitioner
- Leading Safe from Scaled Agile Inc
- AWS Cloud Practitioner
Talen
Dutch
Eerste taal
Engels
Vergevorderd
Duits
Licht gevorderd
Frans
Beginner
Aangepast
- Scrum, Lagant, 04/2019 - 09/2019
- Leid en coach je team, Talent to grow, 05/2017 - 06/2017
- Insight training, internal training, 05/2017
- CCNA 4, CVO, 02/2016 - 06/2016
- CCNA 3, CVO, 09/2015 - 01/2016
- CCNA 2, CVO, 01/2015 - 06/2015
- SQL server, CEVORA, 11/2014
- CCNA 1, CVO, 09/2014 - 01/2015
Beschikbaarheid
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Tijdlijn
Infra Project Manager
Self Employed
2021.07 - 2026.04
Service desk/Service improvement/ Project Manager
Pepsico
2019.05 - 2021.07
Scrum master -
Lagant
2019.04 - 2019.09
Leid en coach je team -
Talent to grow
2017.05 - 2017.06
ICT Project Manager
Datwyler
2016.09 - 2019.02
Technology engineer
Ordina Belgium
2016.05 - 2016.09
CCNA 4 -
CVO
2016.02 - 2016.06
CCNA 3 -
CVO
2015.09 - 2016.01
CCNA 2 -
CVO
2015.01 - 2015.06
CCNA 1 -
CVO
2014.09 - 2015.01
TechnicianInfrastructure
ICASA
2013.01 - 2016.04
Support Engineer
ICASA
2012.05 - 2016.04
SQL server -
CEVORA
Informatica -
PCVO