Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic
Steven Israël

Steven Israël

Tervuren

Summary

With over 20 years of dedicated experience in the dynamic logistics industry, I am a passionate and results-oriented sales leader who excels at crafting and executing innovative sales strategies, nurturing robust relationships with clients and partners, and consistently delivering unparalleled customer experiences. During my tenure as the Director of Sales at UPS Capital, the financial services arm of UPS, I aligned my vision and values with the company's core mission of empowering businesses to thrive and safeguard their assets. In this pivotal role, I assumed responsibility for the strategic direction, tactical planning, sales initiatives, and profit objectives. Guiding a team of sales professionals, my commitment was to tailor solutions that addressed our customers' unique needs and deliver an exceptional service experience through UPS Capital. I took pride in developing and expanding the capabilities of my sales team, providing unwavering guidance, coaching, and motivation, which resulted in heightened team morale and productivity. One of my key accomplishments was fostering seamless cross-functional collaboration among sales, operations, and various departments, ensuring a cohesive and unified customer journey that consistently exceeded expectations. My dedication to our industry's best practices and the adoption of emerging technologies is unwavering. I am dedicated to fostering a culture of continuous improvement, both personally and within my cross-cultural sales team. As we move forward, I am poised to continue driving excellence in the logistics field and facilitating growth for both our clients and the organizations I serve."

Overview

21
21
years of professional experience

Work History

Director of Sales – Europe

UPS Capital
01.2022 - 09.2023
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
  • Developing strategic direction, tactical planning, sales plans, and profit objectives for all Capital Europe revenue channels.
  • Managed team of cross cultural sales leaders and representatives providing guidance, coaching and support.

Operation Manager – Europe

UPS Capital
10.2021 - 01.2022
  • Lead the Customer Experience team and kept the employees compliant with company policies and procedures.
  • I was responsible for the following departments: Underwriting, Customer Resource Group, Policy Administration team and the Claims department
  • Focus was to achieve excellence while creating resilience mindset within the team.

Acting Director of Sales – Europe

UPS Capital
07.2021 - 10.2021
  • I was responsible of executing UPS Capital strategy in leading Europe Sales Team, shifting mindset towards insurance (from liability) in the four UPS Capital Europe insurance countries,
  • I drove high team confidence in insurance and insurance platform.
  • Established departmental performance goals and provided feedback for underperforming areas.

Senior Business Developer – Europe

UPS Capital
01.2019 - 07.2021
  • Foreseeing customer relationship management as well as portfolio growth
  • From Jan 2021 for Enterprise Accounts customers, with HQ in FR, Benelux, CH, IT, ES
  • In 2020 for Enterprise Accounts with HQ in FR, Benelux
  • In 2019 for Enterprise Accounts in High-Tech and Healthcare vertical in EU.

Director Enterprise Account Sales – EMEA

UPS Europe SPRL
09.2014 - 12.2018
  • Customer relationship management as well as portfolio growth, High-Tech Industry till Dec 2015, Retail since Jan 2016.
  • Took cues from leadership to set tone and keep team positive and focused on solutions.
  • Provided executive updates and kept leadership up-to-date on business development and key account context.

BD Enterprise Account Executive

UPS Belgium
01.2013 - 09.2014
  • Responsible for prospecting, converting, growing, and maintaining Enterprise Accounts.
  • Developed creative solutions to meet individual client needs.
  • Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.

Business Development Conversion National Account Executive

UPS Belgium
01.2012 - 12.2012
  • Developed business pipeline using cold and warm techniques.
  • Expanded business through effective network development, identifying new, and prospective clients.
  • Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.

Business Development National Account Executive

UPS Belgium
07.2010 - 12.2011
  • Customer relationship management as well as portfolio growth (Country level)

BD Account Executive

UPS Belgium
07.2007 - 06.2010
  • Customer relationship management as well as portfolio growth (Territory within country level)

BD Specialist

UPS Europe SA
06.2004 - 07.2007
  • Report Management, Performance Management.

BD Administrative assistant

UPS Europe SA
08.2002 - 06.2004
  • Internal events, meetings, reporting

Education

Marketing Management -

E.P.H.E.C

Trade Management -

College St Quirin

Ad Valorem Insurance and Marine Insurance Certification -

IFPASS Services
01.2020

Skills

  • Strategic Sales Leadership
  • Team Development, Motivation & Recruiting
  • Change Management & Communication
  • Cross-Functional Collaboration
  • MS Office

Languages

French
English
Dutch
Portuguese

Hobbies and Interests

Family, Martial Arts, Boxing, Athletics, Motorcycling, Self-development Reading, preparing/training people.

Timeline

Director of Sales – Europe

UPS Capital
01.2022 - 09.2023

Operation Manager – Europe

UPS Capital
10.2021 - 01.2022

Acting Director of Sales – Europe

UPS Capital
07.2021 - 10.2021

Senior Business Developer – Europe

UPS Capital
01.2019 - 07.2021

Director Enterprise Account Sales – EMEA

UPS Europe SPRL
09.2014 - 12.2018

BD Enterprise Account Executive

UPS Belgium
01.2013 - 09.2014

Business Development Conversion National Account Executive

UPS Belgium
01.2012 - 12.2012

Business Development National Account Executive

UPS Belgium
07.2010 - 12.2011

BD Account Executive

UPS Belgium
07.2007 - 06.2010

BD Specialist

UPS Europe SA
06.2004 - 07.2007

BD Administrative assistant

UPS Europe SA
08.2002 - 06.2004

Marketing Management -

E.P.H.E.C

Trade Management -

College St Quirin

Ad Valorem Insurance and Marine Insurance Certification -

IFPASS Services
Steven Israël