Stephanie Viaene
Brussels
Summary
Dependable, motivated employee with demonstrated strengths in customer service, seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Looking for opportunities abroad.
Overview
17
17
years of professional experience
Work History
Mobility Coordinator
SNCB - National Belgian Railway Company
12.2021 - Current
- Guiding employees on how to handle difficult questions and providing assistance where needed
- Preserving customer loyalty by quickly and completely resolving complaints
- Keeping updated records of inventory, supplies, and maintenance actions
- Accountable for managing money orders, restocking and repairing the cash and ticketing machines
- Promoting team autonomy
Mobility Guide
SNCB - National Belgian Railway Company
05.2019 - 12.2021
- Helped customers to find the right products suited to their specific needs, offering valuable guidance and recommendations
- Demonstrated strong problem-solving and communication skills to effectively resolve customer issues and concerns
- Upselling and cross-selling
- Actively participated as a member of the luggage team, successfully locating and reuniting lost luggage with their respective owners.
Chef De Rang, Cashier, Barmaid
Vismet
06.2011 - 06.2018
- Welcoming and providing good service to the guests
- Cash management
- Stock and supplies management
- Work scheduling
Weekend Employee
Hypercarrefour
08.2007 - 08.2010
Education
Applied Linguistics English - German - 2009 - 2011
HUB
Brussels, BelgiumApplied Linguistics English - Spanish - 2007 - 2009
HUB
Brussels, BelgiumOffice Management - 2004 - 2005
Howest
Kortrijk, BelgiumBusiness
Sint-Amandscollège
Kortrijk, Belgium06.2004
Skills
- Customer Service
- Complaint management
- MS Office
- Good with languages
- Quick learner
- Team player
Languages
Dutch
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
German
Elementary (A2)
Spanish
Elementary (A2)
Hobbies and interests
I like spending time with family and friends, travel, listening to music, attending concerts, play board games and go for hikes in nature
Timeline
Mobility Coordinator
SNCB - National Belgian Railway Company
12.2021 - Current
Mobility Guide
SNCB - National Belgian Railway Company
05.2019 - 12.2021
Chef De Rang, Cashier, Barmaid
Vismet
06.2011 - 06.2018
Weekend Employee
Hypercarrefour
08.2007 - 08.2010
Applied Linguistics English - German - 2009 - 2011
HUB
Applied Linguistics English - Spanish - 2007 - 2009
HUB
Office Management - 2004 - 2005
Howest
Business
Sint-Amandscollège
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