Summary
Overview
Work History
Education
Skills
Software
Timeline
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Stefano D'Onofrio

Operations Manager
Berlin

Summary

Seasoned Operations Manager and talented leader with 20+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

22
22
years of professional experience
5
5
years of post-secondary education
4
4
Languages

Work History

Operations Manager

Unger Academy
07.2023 - Current
  • Coordinating operational activities. Successfully achieved transition from 67% to 83% of company operational objectives in less than a year
  • Directly managing several departments (Support, AFC & Legal, IT), increasing KPIs by 10%
  • Supervising all major company projects, accelerating the completion time by 30%
  • Liaison between Board and workforce, solving conflicts and misunderstandings

Managing Director

Agenzia Radio Traffic
06.2017 - 06.2023
  • Developed comprehensive business plans, outlining long-term goals and actionable steps toward success: established a shift from deficit to surplus in 1 year.
  • Monitored office workflow and administrative processes to keep operations running smoothly
  • Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in 100% retention rates among staff
  • Successfully navigated Covid period without issues, primarily due to a comprehensive reorganization of operational procedures. All company indicators grew during this period

Operations Manager

Agenzia Radio Traffic
04.2012 - 06.2017
  • Under the direct responsibility of CEO, coordinated company's operational activities, managed 10-to-16 personnel staff, 8 services, and client relationships.
  • During this period, built a second editorial office from scratch (including staff, equipment, and relationships with partners and suppliers), which nearly doubled the company's size.

Journalist and Service Manager

Agenzia Radio Traffic
09.2002 - 04.2012

Starting as a journalist engaged in editorial activities, quickly took on responsibility for one service, then another, then 2 departments, and eventually external relations and most operational activities.

Education

Master of Arts - History

Università Degli Studi Di Milano
Milan, Italy
09.1997 - 09.2002

Skills

Problem-Solving

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Software

Excel and Office/G-Suite

PM Tools (Jira, Trello, ClickUp)

Wordpress and SEO tools

Adobe Premiere Pro

Timeline

Operations Manager

Unger Academy
07.2023 - Current

Managing Director

Agenzia Radio Traffic
06.2017 - 06.2023

Operations Manager

Agenzia Radio Traffic
04.2012 - 06.2017

Journalist and Service Manager

Agenzia Radio Traffic
09.2002 - 04.2012

Master of Arts - History

Università Degli Studi Di Milano
09.1997 - 09.2002
Stefano D'OnofrioOperations Manager