Sophie Elizabeth Veranneman
Incourt
Summary
A naturally empathetic and honest professional fluent in five languages, with over 20 years of experience in Operations and Supply Chain across national and international markets. Known for kindness, clear communication, and a strong commitment to team cohesion and well-being. Brings a motivational and uplifting presence to every team, with a collaborative spirit and a passion for delivering exceptional service. Adept in SAP, CRM tools, and supply chain coordination, always striving to build trust and maintain high-quality relationships with clients and colleagues.
Overview
28
28
years of professional experience
Work History
Customer Service Specialist
Terumo Pharmaceutical Solutions Division
10.2019 - 04.2025
- First point of contact with customers, order processing.
- Liaise with credit control regarding overdue payment and chase payment.
- Liaising with production planning, logistic teams to resolve issues and ensure a high level of service is always maintained.
- Ensure medical compliance with global procedures and with corporate values.
- Ensure close collaboration with Terumo production sites overseas and in Belgium.
- Responsible for all communications and queries (orders, processing order, customer questions payments ….for our Terumo India office.
Customer Service Industrial Sales
SKF Belgium
11.2017 - 10.2019
- Act as first point of contact for key wind power account circa €19M p.a. revenue.
- Handle weekly EDI and all OTC, enquiries & claims.
- Preparing price quotations and overseeing prototype orders.
- Liaising with production planning, logistic teams and engineering departments throughout Europe to resolve issues and ensure a high level of service is always maintained.
- High focus on supply chain problem solving to meet customer needs.
Customer Service Assistant UK and Ireland
Omya nv
01.2013 - 10.2017
- Company Overview: Brussels (Belgium)
- Participated in the transition of customer services from the UK to the Brussels office during centralization project (2013) - process mapping, knowledge transfer and contingency planning.
- Close month end for the CS UK & Ireland team. Managed credit collections.
- Coach and train new team members in standard and customer specific requirements.
- Act as first point of contact for key account customers: OTC, enquiries & claims.
- High focus on supply chain problem solving to meet customer needs.
- Trained to proficiency in SAP and CRM systems used by Omya.
- Brussels (Belgium)
International Sales Coordinator
Eminox Ltd
04.2007 - 12.2011
- Company Overview: Gainsborough (UK)
- Responsible for the day to day running of the company’s OEM customer accounts including (Volvo AB, Iveco/Irisbus). Also responsible for other international accounts.
- Duties included manual and electronic data input for new orders and modifications, Compiling sales quotations and converting them into sales orders.
- Dealing with customer enquiries including returns and quality concerns.
- Liaised with planning, production & engineering departments to resolve issues and ensure a high level of service is always maintained.
- Ensuring client timescales are met and products are received to their satisfaction.
- Supporting business development by actively maintaining and expanding relationships with both existing and new customers.
- Gainsborough (UK)
Sales & Customer Care Administrator
Millpledge Veterinary Ltd
07.2006 - 03.2007
- Company Overview: Clarborough, Retford
- Providing excellent customer advice service to veterinary practices and members of the public.
- Promptly responding to customer queries and always provide a satisfactory conclusion.
- Co-ordinating and organising product promotions and exhibitions.
- Accurately maintaining customer databases and inputting customer orders.
- Making daily sales calls to win new business.
- Clarborough, Retford
Receptionist
Jackson Quinn Solicitors
08.2005 - 06.2006
- Company Overview: Retford
- Retford
Front of house / table waiting
Kiwi Tea rooms
11.2004 - 06.2005
- Company Overview: Retford
- Retford
Sales Executive
EC European Centre of English Language Studies
06.2002 - 08.2004
- Company Overview: St Julian’s, Malta
- Contacting agents in various countries to market the services of the company.
- Selling packages by telephone, internet, e-mail and face to face visits.
- Providing advice and information on schools for agents to contact students with.
- Processing bookings and confirming.
- Travelling to countries to visit agents to generate new business and support existing clients.
- Using computers for databases of contacts by maintaining accurate records.
- Achieving sales targets, working under pressure to meet requirements.
- Having excellent communication and interpersonal skills to deal with multinational organizations.
- St Julian’s, Malta
Reservations Coordinator
The Golden Tulip Vivaldi
10.2001 - 06.2002
- Company Overview: St Julian’s, Malta
- Receiving incoming bookings for accommodation.
- Using fax, internet and telephone.
- Confirming bookings with clients.
- Making credit charge guarantees.
- Ensuring accuracy at all times.
- Inputting information onto computer systems.
- Ensuring high standards of customer service.
- St Julian’s, Malta
Reservation & Customer Care Coordinator
Special Interest Travel
10.1997 - 10.2001
- Company Overview: Valleta, Malta
- Managing all aspects of individual clients travel arrangements.
- Organizing flights, transfers and accommodation.
- Ensuring all criteria fulfilled to customer satisfaction.
- Dealing with a wide range of operators in various industries.
- Ensure most cost effective package provided.
- Confirming all details with companies.
- Maintaining a professional service at all times.
- Having in depth knowledge of a range of provisions.
- Valleta, Malta
Customer Service Specialist
Terumo Medical Corporation
09.2022 - 04.2025
Education
GCSE English - Higher Level
John Leggott Collage
Tourism and PR Studies - undefined
St Josef Institute
Secretarial Studies - Centre for further studies
Sir Michelangelo Refalo
Secondary Education - certified equivalent to ASO in Belgium
Agius De Soldanis Girls Secondary School
01.1992
References
References available upon request
Timeline
Customer Service Specialist
Terumo Medical Corporation
09.2022 - 04.2025
Customer Service Specialist
Terumo Pharmaceutical Solutions Division
10.2019 - 04.2025
Customer Service Industrial Sales
SKF Belgium
11.2017 - 10.2019
Customer Service Assistant UK and Ireland
Omya nv
01.2013 - 10.2017
International Sales Coordinator
Eminox Ltd
04.2007 - 12.2011
Sales & Customer Care Administrator
Millpledge Veterinary Ltd
07.2006 - 03.2007
Receptionist
Jackson Quinn Solicitors
08.2005 - 06.2006
Front of house / table waiting
Kiwi Tea rooms
11.2004 - 06.2005
Sales Executive
EC European Centre of English Language Studies
06.2002 - 08.2004
Reservations Coordinator
The Golden Tulip Vivaldi
10.2001 - 06.2002
Reservation & Customer Care Coordinator
Special Interest Travel
10.1997 - 10.2001
GCSE English - Higher Level
John Leggott Collage
Tourism and PR Studies - undefined
St Josef Institute
Secretarial Studies - Centre for further studies
Sir Michelangelo Refalo
Secondary Education - certified equivalent to ASO in Belgium
Agius De Soldanis Girls Secondary School
Software Familiarity
- MS Office
- Lotus Notes
- SAP
- Siebel CRM
Personal Information
Date of Birth: 20/09/1975
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