Sona Alexandra Luma
Waterloo
Summary
Adept at strategic planning and operations management, I led teams at Inditex Oysho to surpass sales targets through innovative staff development and team management. My charismatic leadership and ability to multitask resulted in a significant boost in team collaboration and budget control, enhancing overall organizational efficiency without exceeding the one numerical percentage limit.
Overview
12
12
years of professional experience
Work History
International Comercial Director
Inditex Oysho
Romania,BG,HU, Croatia, Serbia, Montenegro
03.2012 - 03.2016
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
International Comercial Director
Inditex Oysho
Romania , Bulgaria
08.2010 - 08.2012
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
Store Manager District Trainer
Inditex Oysho
Bucharest
03.2008 - 07.2010
- Consistently achieved sales targets by effectively motivating employees through goal-setting, rewards programs, and incentives.
- Oversaw all aspects of daily store operations including scheduling, budgeting, payroll processing, and policy enforcement.
- Mentored new store managers within the district, sharing best practices and providing guidance for a smooth transition into their leadership roles.
- Coordinated seamless store openings or renovations by collaborating closely with construction teams to ensure minimal disruption to business operations during transitions periods.
- Improved employee satisfaction scores through open communication channels such as monthly meetings or suggestion boxes that allowed staff input on policies or procedures.
- Conducted regular performance evaluations of staff members, providing constructive feedback and coaching for continuous improvement.
- Reduced employee turnover rates by creating comprehensive training plans tailored to individual needs based on skillsets gaps identified during evaluations.
- Implemented innovative merchandising displays to maximize product visibility, leading to increased sales revenue.
Manager in Training
Inditex Zara
Bucharest
02.2007 - 01.2008
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Enhanced team performance by implementing effective training strategies and management techniques.
- Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Senior Sales Advisor
Inditex
Bucharest
04.2004 - 01.2007
- Increased sales revenue by developing and implementing effective sales strategies.
- Worked closely with marketing team members to create targeted campaigns that generated qualified leads.
- Organized and participated in trade shows, generating leads for follow-up sales activities.
- Delivered engaging sales presentations to potential clients, showcasing product features and benefits.
- Provided exceptional customer service, resulting in increased repeat business and referrals.
Education
High School Diploma -
Spiru Haret Bucharest
Bucharest06.2010
Skills
- Strategic Planning
- Operations Management
- Staff Development
- Team Management
- Strategies and goals
- People Management
- Budget Control
- Charismatic Leader
- Teamwork and Collaboration
- Staff training/development
- Team Collaboration
- Multitasking
Languages
Dutch
Beginner (A1)
English
Advanced (C1)
French
Upper intermediate (B2)
Spanish
Advanced (C1)
Romanian
Bilingual or Proficient (C2)
Greek
Intermediate (B1)
Timeline
International Comercial Director
Inditex Oysho
03.2012 - 03.2016
International Comercial Director
Inditex Oysho
08.2010 - 08.2012
Store Manager District Trainer
Inditex Oysho
03.2008 - 07.2010
Manager in Training
Inditex Zara
02.2007 - 01.2008
Senior Sales Advisor
Inditex
04.2004 - 01.2007
High School Diploma -
Spiru Haret Bucharest