Sofy Sunny
Berlin
Summary
Developed exceptional customer service and organizational skills in fast-paced retail environment. Skilled in product selection, inventory management, and efficient order processing, looking to transition into new field. Excels in delivering quality service and ensuring customer satisfaction, adaptable to various professional roles.
Overview
11
11
years of professional experience
5
5
Languages
Work History
SHOPPER ASSOCIATE
PICNIC
05.2024 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
PRODUCTION ASSOCIATE
TESLA GIGAFACTORY
10.2023 - 04.2024
- Ensured adherence to industry standards, maintaining accurate documentation for compliance audits and certifications.
- Participated in training sessions to enhance skills and knowledge.
- Resolved issues quickly to maintain productivity goals.
ASSOCIATE
AMAZON SORTATION CENTRE
10.2022 - 06.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
SENIOR QUALITY ANALYST
TECH MAHINDRA. LTD
02.2018 - 03.2021
- Streamlined quality assurance processes through the development of comprehensive test plans and checklists.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Collaborated with Product Development teams to establish performance baselines for new products, setting high standards that guided ongoing QA efforts from inception through release.
- Created test cases and automation scripts.
SENIOR ASSOCIATE
WNS GLOBAL SERVICES
08.2017 - 01.2018
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
SENIOR CUSTOMER CARE EXECUTIVE
TATA BUSINESS SUPPORT SERVICES
07.2014 - 03.2017
- Exceeded performance targets consistently, earning recognition as a top performer within the department.
- Collaborated with cross-functional teams to address complex customer inquiries, resulting in timely solutions.
- Mentored junior team members, improving overall team performance and cohesiveness.
- Leveraged CRM systems to effectively track client interactions and maintain accurate records of communication history.
Education
HRM BSBI -
GLOBAL MBA
Berlin 05.2001 -
MASTER OF COMMERCE - Business Administration
Pune University
Pune 05.2001 -
BBA - Marketing
Pune University
Pune 05.2001 -
Skills
Merchandise presentation
Strong work ethic
Deadline driven
Customer feedback analysis
Market trend awareness
Online order fulfillment
Markdown execution
Budgeting and pricing
Timeline
SHOPPER ASSOCIATE
PICNIC
05.2024 - Current
PRODUCTION ASSOCIATE
TESLA GIGAFACTORY
10.2023 - 04.2024
ASSOCIATE
AMAZON SORTATION CENTRE
10.2022 - 06.2023
SENIOR QUALITY ANALYST
TECH MAHINDRA. LTD
02.2018 - 03.2021
SENIOR ASSOCIATE
WNS GLOBAL SERVICES
08.2017 - 01.2018
SENIOR CUSTOMER CARE EXECUTIVE
TATA BUSINESS SUPPORT SERVICES
07.2014 - 03.2017
HRM BSBI -
GLOBAL MBA
05.2001 -
MASTER OF COMMERCE - Business Administration
Pune University
05.2001 -
BBA - Marketing
Pune University
05.2001 -
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