SOFIA TSIOKA
Genk
Summary
Results-driven professional with a Bachelor’s degree in Marketing and Operations Management and extensive experience in operational roles. Demonstrated success in team leadership, customer service, and strategic planning. Strong skills in optimizing processes, managing budgets, and enhancing customer experiences. Passionate about leveraging marketing knowledge to drive business growth and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Facility Maintenance Specialist
Sint Quntinus Scholen Gemeenschap
07.2023 - Current
- Maintained high standards of hygiene and cleanliness across offices, meeting rooms, and common areas
- Coordinated daily cleaning schedules to ensure facilities were prepared for the next working day
- Utilized effective cleaning techniques to enhance the overall appearance and safety of the workplace
- Managed waste disposal and ensured compliance with health and safety regulations.
Facility Maintenance Specialist
Iss Facility Services
09.2019 - 06.2023
- Maintained high standards of hygiene and cleanliness across offices, meeting rooms, and common areas
- Coordinated daily cleaning schedules to ensure facilities were prepared for the next working day
- Utilized effective cleaning techniques to enhance the overall appearance and safety of the workplace
- Managed waste disposal and ensured compliance with health and safety regulations.
Hospitality Service Specialist
Griekse Gemeenschaap
09.2015 - 05.2019
- Delivered exceptional customer service, enhancing guest satisfaction through attentive and efficient service
- Supported the team in maintaining a clean and welcoming dining environment, contributing to smooth service operations
- Promoted menu items and special offers to boost sales and enhance the dining experience
- Assisted in inventory management and restocking, ensuring efficient operations.
Retail Sales Associate
Supermarket Masoutis
05.2014 - 09.2015
- Managed product sales and inventory, implementing effective stock control measures to ensure product availability
- Enhanced customer engagement by assisting with product selection and providing detailed information on promotions
- Ensured optimal product presentation to boost sales and improve the overall shopping experience
- Maintained store cleanliness and safety, contributing to a positive customer environment.
Maître d'
Hotel Tetyk LTD
04.2013 - 03.2014
- Oversaw daily operations of the restaurant, ensuring exceptional service standards
- Recruited, trained, and mentored staff to improve service quality and team performance
- Managed budgets, planned menus, and maintained inventory to optimize operations
- Developed and executed marketing strategies to attract and retain customers
- Handled guest inquiries, reservations, and complaints, providing personalized service to enhance guest satisfaction.
Education
Bachelor in Marketing and Operations Management -
University of Macedonia
Thessaloniki06.2011
Skills
- Operations Management
- Strategic Planning
- Team Leadership
- Marketing Strategy
- Process Optimization
- Budget Management
- Customer Service Excellence
- Problem Solving
- Critical Thinking
Certification
- ECDL Core Certificate, 08/2004
- ECDL Expert Certificate, 10/2008
- State Certificate of English Language Proficiency, 01/2005
Languages
Greek
Bilingual or Proficient (C2)
English
Advanced (C1)
Dutch
Upper intermediate (B2)
Digitalskills
MS Office, Skype, Teams, MS Access, Intranet/Extranet, Internet Usage
Personal Information
- Date of Birth: 08/22/1989
- Nationality: Greek
Timeline
Facility Maintenance Specialist
Sint Quntinus Scholen Gemeenschap
07.2023 - Current
Facility Maintenance Specialist
Iss Facility Services
09.2019 - 06.2023
Hospitality Service Specialist
Griekse Gemeenschaap
09.2015 - 05.2019
Retail Sales Associate
Supermarket Masoutis
05.2014 - 09.2015
Maître d'
Hotel Tetyk LTD
04.2013 - 03.2014
Bachelor in Marketing and Operations Management -
University of Macedonia
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