Sofia Espinoza
Brussels
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
1
1
year of professional experience
Work History
Receptionist
Hotel Dominican
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Bartender Assistant
La Troupe
06.2022 - 01.2023
- Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders.
- Planning drink menus and informing customers about new beverages and specials.
- Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers.
- Checking identification to ensure customers are the legal age to purchase alcohol.
- Taking inventory and ordering supplies to ensure bar and tables are well-stocked.
Front Desk Receptionist Intern
Meininger Gare Du Midi
03.2022 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
Education
Hotel Management - International Tourism
Hotel Escuela De La Comunidad De Madrid
Madrid06.2022
Skills
- Customer service
- Overachieving attitude
- Verbal communication skills
- Written communication skills
- Friendly
- Professional
- Adaptable
- Patience
- Problem solving skills
Additional Information
Knowledge in Sihot, Opera, Mews.
Excel, Microsoft.
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Receptionist
Hotel Dominican
01.2023 - Current
Bartender Assistant
La Troupe
06.2022 - 01.2023
Front Desk Receptionist Intern
Meininger Gare Du Midi
03.2022 - 06.2022
Hotel Management - International Tourism
Hotel Escuela De La Comunidad De Madrid
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