Sivarama Subramanian GS

Role description :

• Application head for Planon (IWMS tool) , Responsible for development , implementation, roll outs and operational (BAU) part of system.
• Manage team of internal developers, testers , business analyst within IWMS COE.
• Identify new clients and emerging business opportunities.
• Work together with Planon consultants and SDM as partner for customer milestones and new features.
• Certified by Planon as Implementation consultant and have attended technical trainings in Planon HQ in Netherlands.

Functional description :

• Apply scrum principles for product development using Jira and Confluence to manage backlogs, user stories, epics and releases in 3 weekly sprint cycle.
• Use ServiceNow to manage operational incidents and requests and also raise change requests, service requests during releases, downtime and for monitoring alerts
• Prepare LLD documents, work with architecture teams for AB and ARM approvals during new requirements and replacement of legacy tools.

Technical Configuration and Application mgmt:

• Configuration of licensed apps from marketplace in APP Center TSI.
• Experience in SCIM user creation, REST, SOAP API's and web services.
• Configuring alerts, alarms and definitions (notify once, event based and action).
• Writing HTML codes for email Template and mail merge reports.
• Experience in creating Reports and Dashboards.
• Worked extensively in Publishers, Creation of Service requests forms, managing selectors, gadgets and Workflows.
• Configuration of PSS pages for FM request, Space and Change request.
• Resource Plan-board configuration and UI changes for Backoffice operators.
• Experience in creating PEET (Enterprise talk) defn's and SDI's.
• Experience in managing and configuring Mobile apps – Planon live, PMFS.
• Creation of Standard orders including workflow objects.
• Worked in Questionnaire manager and also used them in PSS pages via dynamic behaviour.
• Create and manage TSI's, Layouts, Navigations, User groups , Authorizations , TSI filters, UDBO's and Field definer.
• Define and update SLA's based on statuses, priority matrix.
• Managing schedule tasks which are mainly used for C4C, notify once and action definitions.
• Managing accounts and access keys for integration which are maintained in Axway (API manager).
• Analyze release notes for version upgrades, customer idea creations.
• Effective use of customer portal to see release calendars and product updates.
• Usage of Cloud dashboard , marketplace and improved feature analysis.
• Create service schedulers to schedule activities for maintenance plans.
• Knowledge in both cloud and physical server setup of Planon.
• Usage of UX Toolkit – UX copy, UX compose, UX test extensions to manage system data via Field definer.
• Expert in managing SSO, Open ID connect and keycloak configuration.
• Manage Folder structure via WebDAV for documents, templates, images etc.
• Use environment maintenance gadget more effectively for disk space, backups, upgrades, restarts, hotfixes, domain setup, analyze logs (Tomcat, wildfly , upgrade logs, performance) and for customization of client logo's.
• Use configuration transfers for transferring developments done between environments.

Integrations :

• Handling Planon integrations with other systems like SAP for personnel data like skills, employee availability data and HR data.
• Integration with MYMCS (spacewell) for portfolio data like properties and spaces.
• Integration with TPST (Assert monitoring system) for Asset data.

Generic :

• Raised several customer ideas for improvement of product and client requirements.
• Working from customer side for 10yrs in various geographical locations, can bring in feedbacks and challenges and can help improving software with skills and knowledge in alignment with roadmap.

Role description :

• IT project manager and member of support quality management responsible for complete ownership of ITSM, ITIL environment of organization
• Responsible for continues improvement of End User Portal (Service now) with main focus on user experience (UI\UX) and user satisfaction of portal
• Maintain and work with Project backlog , Roadmap (Epic), User stories, Sprint backlog for bi-monthly incremental sprint release (Artifact) using Kanban board (JIRA)
• Organize and be part of sprint review's and retrospective discussions with main focus on value addition and end user satisfaction towards every release
• Build mock-up's in UAT, Conduct review sessions with super users and testers for feedback and improvements before each release
• Handle escalations on Service requests, P1\P2 incidents , VIP tickets and process related improvements within group IT
• Hands-on experience in ServiceNow (SNOW) and JIRA , implementing ITIL and Agile\Scrum framework

Physical security project :

• For Global ID Badge (GIDB - Danfoss Passport) - Common ID Badge for all Danfoss employees with same uniform design and technology which is served for all purpose in all regions.
• With one ID Badge which can be used for Printing, Canteen, Access doors, Lockers, Parking in all global regions.
• Design and provide technically advanced ID badges for all Danfoss 50,000 employees where access readers will read data stored in encrypted folders and synced with IAM database
• As project owner have to work & collaborate with multiple stakeholders with different local and statutory requirements, drive project within OpEx budget, design-layouts , configure , install and upgrade relevant software's, analyse existing systems in locations together with project team and Danfoss group IT
• Rolled out in 25 different locations across regions in 2019 and double number of locations later.
• Https://www.slideshare.net/SivaramasubramanianG1/project-overview-159654988

Real estate project :

• Functional and Technical Application-System owner for Danfoss Portfolio and RE applications - Integrated workspace management (Planon), and Nedap
• Drive Implementation and Roll out projects of both Planon and Nedap globally.
• Lead project in moving Planon from inhouse java based client application to AWS based (Planon Live) cloud solution.
• Module and System Based training for End user and Super User's in Planon.
• Self service reception - Implementation of Visitor management system linked with Outlook & APP notifications, QR codes and RF-ID access.
• As part of workplace innovation, Implemented IBM Watson IoT (Internet of things) - Space sensors which helps users in selecting available workplace\room through Mobile APPS and Physical Kiosk's.
• Outlook plugin which helps users in booking meeting & conference rooms which can be selected using floor plan and image view categorised by availability , headcount, location, catering, IT \Network options etc.
• Have worked in IBM Tririga for Energy management project focusing on Co2 emission (Gas), Electricity and Water
• Sensors used in water outlets to identify amount of water spend (quantity monitoring), Gas and electricity are calculated via logs, invoices and footprint calculations.
• As Nedap Global Admin - Configure access readers, doors, alarms in databases, maintain global Danfoss users, create templates, zones and reports
• Have worked in energy management software called Montage and as regional admin in video management s\w 'Milestone'
• Handled Service Requests, Incidents , Changes, Improvements, Process and Workflow changes in Salesforce (Remedy force)
• Created number of Organizational surveys for Internal Danfoss stakeholders and respondents using Surveyxact (Ramboll)

Role description :

• Develop and Support FLSmidth's ERP system - Atlas
• Involved in Application development tasks of project
• Application Support and Maintenance of tool
• Responsible for Debugging and Fixing Production issues reported through System alerts and by Flsmidth project users through SharePoint ,BMC-Remedy
• Incident, Problem and Change Management process based on ITIL concepts and best practices
• SQL,PL\SQL,Oracle
• Tools - Toad, SQL PLUS, SQL Developer, ServiceNow (SNOW),BMC Remedy (Cloud and Web)
• Working knowledge in Active Directory, SCCM and citrix and have also supported CAD, PDM, DESIGN tools and Documentum

Role description :

• On call (Voice) and email support for British Telecom Customers using broadband in their PC's, PDA, VOIP
• Provided Technical and Permanent fix for most of reported issues
• High number of First time Resolutions within very less handling time frame (AHT) and reduced repeated issues