Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic

Shruti Morab

Travel Consultant
Berlin

Summary

Dynamic and globally experienced professional with 7+ years in procurement, rate and revenue management, and project coordination within the travel, hospitality, and corporate services industries. Adept at managing high-stakes RFPs, delivering data-driven insights, and fostering cross-functional stakeholder relationships. Proven ability to navigate complex global operations with a blend of analytical precision and customer-centric thinking.

Overview

9
9
years of professional experience
3
3
Languages

Work History

Working Student – Rate Management

HRS GmBh
10.2023 - Current
  • Conducted comprehensive rate audits across major GDS platforms including Sabre, Amadeus, and Apollo, ensuring contract compliance and pricing accuracy.
  • Loaded negotiated corporate rates into internal systems with 100% accuracy, managing over 50 client contracts.
  • Performed internal rate audits, achieving a 90%+ accuracy rate in pricing validation and reporting discrepancies for resolution.
  • Supported the implementation and management of dynamic pricing strategies, contributing to revenue optimization and operational efficiency.

RFP Success Manager – Global Accounts

HRS GmBh
10.2022 - 09.2023
  • Boosted customer satisfaction by implementing personalized success strategies and maintaining open communication channels.
  • Created a culture of accountability within the success management team, promoting a sense of ownership and dedication to customer outcomes.
  • Championed process improvements within the organization by sharing feedback gathered from customers, leading to more efficient operations overall.
  • Provided expert guidance on product features and best practices, empowering clients to maximize their investments.
  • Spearheaded global Request for Proposal (RFP) processes across the MICE segment.
  • Increased proposal win rates through compelling offer strategy and stakeholder alignment.
  • Collaborated with international teams to streamline procurement delivery models.

Account Manager Procurement (Global, M&G Ops)

HRS India Pvt. Ltd
10.2020 - 09.2022
  • Responsible for creating and managing an effective operational rate-loading process for Meetings & Groups for 10+ Procurement clients.
  • Collaborate with other departments to ensure an efficient workflow for Consortia and RFP process Monitor chain performance (submission/response%) during the RFP process and implement measures to improve performance.
  • Assisted in the development of the procurement process and creation of special RFP for clients (Queensland & Petronas).
  • Develop and implement procurement strategies to meet organizational goals. Conducting internal training for improvised RFP operation and system management, especially for CCR.
  • Led cross-functional teams to optimize supply chain processes and increase the response ratio during the difficult season (HCL India) Resolved procurement issues especially for rate availability and rate correctness.

Account Manager (sourcing)

HRS India Pvt.Ltd
06.2018 - 09.2020
  • Entrusted to manage RFPs (Request for Proposal) for the biggest corporations in the world with an eye on optimization of the hotel accommodation program.
  • Managed 20+ RFPs in addition to 10+ local RFPs over the last 2 years, achieving response rates of 95% (average) and offering correctness of 98% (average).
  • Actively managing 1000+ global hotel partners to resolve queries in a timely, encourage bid submission, and negotiate services.
  • Published monthly audit & weekly status reports across 15+ clients to update internal stakeholders and proactively resolve issues.
  • In charge of performing deep-dive audits to ensure 100% adherence by hotel partners to contracted offers.

Management Trainee

IHCL, Taj Mahal Palance Mumbai
09.2016 - 08.2017
  • Gained knowledge of company policies, protocols and processes.
  • Developed problem-solving abilities through hands-on experience with real-life business scenarios.
  • Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
  • Used company reports to analyze sales, gross profit and inventory activities.

Education

Master of Arts - Toursim, Hospatiliy And Event Management

Berlin School of Business And Innovation
Berlin, Germany
04.2001 -

Skills

  • Dynamic pricing and revenue optimization
  • Process optimization and operational improvement consulting
  • Problem-solving and conflict resolution
  • Strategic Planning
  • Time management and multitasking
  • Data analysis and travel spend reporting
  • Client relationship management and stakeholder alignment
  • Cross-cultural communication skills

Software

Asana

Confluence

Jira

Zammad

MIrcosoft Office and CRM dynamics

Interests

Project Management

Consulting

Timeline

Working Student – Rate Management

HRS GmBh
10.2023 - Current

RFP Success Manager – Global Accounts

HRS GmBh
10.2022 - 09.2023

Account Manager Procurement (Global, M&G Ops)

HRS India Pvt. Ltd
10.2020 - 09.2022

Account Manager (sourcing)

HRS India Pvt.Ltd
06.2018 - 09.2020

Management Trainee

IHCL, Taj Mahal Palance Mumbai
09.2016 - 08.2017

Master of Arts - Toursim, Hospatiliy And Event Management

Berlin School of Business And Innovation
04.2001 -

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Shruti MorabTravel Consultant