Shraddha Singh
Salesforce Certified Administrator
Antwerp,VAN
Summary
Salesforce specialist skilled in optimizing CRM systems to drive business efficiency. Developed key skills in fast-paced, collaborative environment, including CRM management, data analysis, and user training. Looking to transition into new field, leveraging strong problem-solving abilities and commitment to improving operational efficiency. Excels in roles requiring adaptability and innovative solutions.
Overview
2022
2022
years of professional experience
1
1
Certification
Work History
Content Developer/Designer
Reliance India PVT LTD & IILD PVT LTD
- Streamlined the content creation process by implementing a content management system, improving overall efficiency.
- Participated in brainstorming sessions to generate innovative ideas for content strategies that aligned with company goals and objectives.
- Cultivated strong relationships with subject matter experts to produce accurate and authoritative content on a variety of topics.
- Conducted extensive research on industry trends to ensure the production of timely and informative content.
- Created dynamic graphics and pieces to increase website and social media traffic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked closely with designers to create visually appealing graphics that complemented written content, improving audience engagement.
- Collaborated with marketing team to develop targeted content for email campaigns, resulting in higher open rates and conversions.
Business Operations Consultant
Capgemini India Pvt Ltd
10.2016 - 10.2021
- Facilitated workshops and training sessions to build internal capabilities in areas such as team-building, and process improvement.
- Evaluated the effectiveness of implemented solutions through ongoing monitoring and analysis of data trends, making adjustments as needed to maximize impact.
- Enhanced client profitability through cost reduction initiatives, including vendor negotiations and resource optimization.
- Leveraged data-driven insights to inform decision-making processes, enabling clients to make informed strategic choices that positively impacted their bottom line.
- Improved client business processes by analyzing current operations and recommending strategic solutions.
- Collaborated with stakeholders to define project scope, objectives, and deliverables, aligning expectations with achievable results.
- Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
Education
Post Graduate Diploma - Python And Artificial Intelligence
Indraprastha Institute of Information Technology
Delhi(india)11-2023
MBA - Marketing & Human Resource Management
APJ Abdul Kalam University
Greater Noida(India)08-2012
BBA - Business Administration And Management
MJP Rohilkhand University
Bareilly(india)08-2010
Skills
- Task prioritization
- Deadline management
- Salesforce customization
- Analytical thinking
- User administration
- Workflow management
- Process automation
- Lightning experience
- Report building
- Salesforce analytics
- Time management
- Continuous process improvement
- Team building
Accomplishments
- Achieved Project Star Award
Certification
Salesforce Certified Associate
Salesforce Certified Administrator
Salesforce Certified Platform App Builder
Languages
German
Beginner (A1)
Dutch
Beginner (A1)
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Business Operations Consultant
Capgemini India Pvt Ltd
10.2016 - 10.2021
Salesforce Certified Associate
Salesforce Certified Administrator
Salesforce Certified Platform App Builder
Content Developer/Designer
Reliance India PVT LTD & IILD PVT LTD
Post Graduate Diploma - Python And Artificial Intelligence
Indraprastha Institute of Information Technology
MBA - Marketing & Human Resource Management
APJ Abdul Kalam University
BBA - Business Administration And Management
MJP Rohilkhand University
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