Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHIFALI .

Berlin

Summary

Having secured 10 years of professional experience, I am willing to adapt myself in similar or any other profession which would help me to enhance my knowledge and keep moving up the ladder.

Overview

10
10
years of professional experience

Work History

DISPUTES AND RESOLUTIONS EXPERT

PayPal
04.2019 - 07.2024
  • Mentored new hires in Account Protection &
    Financial Services (APFS) to enhance their skills
    in Disputes/Claim processing.
  • Conducted training sessions on SSP (Security,
    Settings, and Payments) and Disputes/Claims
    for new team members.
  • Resolved customer complaints calmly and
    professionally, ensuring consistent delivery of
    appropriate solutions to maintain high customer
    satisfaction levels.

E- Service Associate

Telligent (Hi- Power Support Center)
08.2018 - 03.2019
  • Demonstrating a positive, empathetic, and
    professional demeanor while interacting with
    customers.
  • Efficiently troubleshooting online tickets using
    the Helpshift tool.

Customer Support Specialist

Sino India Etail Private Limited
09.2017 - 06.2018
  • Coordinated with logistic partners to
    guarantee punctual delivery of customer orders.
  • Documented customer interactions, managed
    customer accounts, and organized relevant
    paperwork..
  • Managed the processing of orders, forms,
    applications, and diverse customer requests.
  • Produced and distributed customer activity
    reports for performance tracking and
    monitoring.

Content Editor

Perform Groups (DAZN)
09.2014 - 05.2017
  • Conducting extensive research on articles to
    extract reliable and up-to-date information.
  • Updating fixture list and performing thorough
    research for the upcoming soccer season.
  • Collaborating on new projects to reconcile data
    across multiple systems including Opta and
    Optacore.
  • Verifying research data and ensuring the
    publication of accurate information to the
    Backend system.

Education

Bachelor of Computer Applications (BCA) - Computer Programming

St Aloysius College
Mangalore, India
08-2015

12th Grade - Commerce

Padua Comp PU College
Mangalore, India
05-2011

10th Grade - SSLC

Mahatma Gandhi Centenary High School
Mangalore, India
05-2009

Skills

  • Customer account management
  • Complaint handling

Timeline

DISPUTES AND RESOLUTIONS EXPERT

PayPal
04.2019 - 07.2024

E- Service Associate

Telligent (Hi- Power Support Center)
08.2018 - 03.2019

Customer Support Specialist

Sino India Etail Private Limited
09.2017 - 06.2018

Content Editor

Perform Groups (DAZN)
09.2014 - 05.2017

Bachelor of Computer Applications (BCA) - Computer Programming

St Aloysius College

12th Grade - Commerce

Padua Comp PU College

10th Grade - SSLC

Mahatma Gandhi Centenary High School

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SHIFALI .