Sherrymae Sayson
Genval
Summary
Aspiring to join esteemed organization that offers opportunities for skill development and acknowledgment of contributions, promoting continuous growth. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Au Pair
Charlotte Wenseleers
Genval
02.2025 - Current
- Supervised daily activities and routines for children in a family environment.
- Managed meal preparation, ensuring nutritious options for children's dietary needs.
- Planned educational activities such as crafts, games and outings that promoted physical activity.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
Assistant Manager
Whale Rock Lodge
Hermanus
05.2024 - 12.2024
- Assisted management in daily operations and guest services at a coastal lodge.
- Managed guest inquiries and resolved issues promptly and professionally.
- Maintained inventory levels for supplies and ordered replacements as needed.
- Implemented daily checklists to ensure cleanliness and organization of common areas.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed completed work to verify consistency, quality, and conformance.
- Engaged with guests to gather feedback and enhance their experience at the lodge.
Waitress
Wild Restaurant
10.2022 - 03.2023
- Provided friendly and efficient service to all dining guests.
- Assisted in menu knowledge to help customers with their food choices.
- Handled customer inquiries and resolved issues with professionalism.
- Processed payments accurately using the restaurant's point-of-sale system.
- Prepared checks accurately and processed payments promptly.
Waitress
The Brewery
Hermanus
05.2022 - 10.2022
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Trained new employees to perform duties.
Waitress
The Rock Restaurant
10.2021 - 02.2022
- Provided friendly and efficient service to all dining guests.
- Assisted in menu knowledge to help customers with their food choices.
- Answered questions about menu items, ingredients, and pricing.
Au Pair
Naomi Koning
Delft
01.2020 - 01.2021
- Planned and organized educational games and creative activities for child development.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Led hands-on activities consistent with child's interests and skills.
- Cared for children in a nurturing manner by providing meals, snacks, bathing and dressing them.
Waitress
Newton Johnson Restaurant
01.2020 - 03.2020
- Took accurate food and drink orders from customers at tables.
- Delivered food and beverages promptly to ensure customer satisfaction.
- Maintained cleanliness of dining area and reset tables for new guests.
Education
Grade 12 - Bachelor's degree Diploma
Hermanus High school
Hermanus, Western Cape12.2019
Skills
- Communication
- Team Player
- Attentiveness
- Speaking
- Organization
- Planning
- Attention to Detail
- Interpersonal communication
- Teamwork
- Excellent Memory
- Resilience in high-stress situations
- Listening Skills
- Assertiveness
- Eager to learn
- Helpfulness
- Extrovert
- Conflict resolution
- Guest engagement
- Inventory management
- Customer service
- Multicultural understanding
- Scheduling appointments
- Child behavior management
References
- Preston, Manager, The Brewery, (066 555 5151)
- Shaz Dorfling, Manager, Wild Restaurant, Email: shazdorfling@gmail.com
- Melanie Musson, Whale Rock Lodge, (+27 283 130 014) Email: info@whalerocklodge
- Charlotte Weneseelers, Current Employer in BEL as an Au Pair, Email: charlotte.simonart@gmail.com
Leadership Experience
Level 1 First Aid, Certified Au Pair Candidate
Languages
English
First Language
Afrikaans
Upper Intermediate (B2)
B2
French
Beginner
A1
Timeline
Au Pair
Charlotte Wenseleers
02.2025 - Current
Assistant Manager
Whale Rock Lodge
05.2024 - 12.2024
Waitress
Wild Restaurant
10.2022 - 03.2023
Waitress
The Brewery
05.2022 - 10.2022
Waitress
The Rock Restaurant
10.2021 - 02.2022
Au Pair
Naomi Koning
01.2020 - 01.2021
Waitress
Newton Johnson Restaurant
01.2020 - 03.2020
Grade 12 - Bachelor's degree Diploma
Hermanus High school