Summary
Overview
Education
Skills
Certification
Timeline
Work History
Websites
Languages
ProjectManager

Shailendra Pratap Singh

Project Manager
Berlin

Summary

Accomplished Delivery & Transformation Specialist with 19+ years of experience in Program Management, IT Transformation Projects, Service Delivery, IT Operations, Project Management, and People Management. Skilled in directing multi-million dollar projects globally to achieve top-line and bottom-line results. Extensive expertise in project management methods, focusing on Time, Quality, and Budget levels. Proven track record in sales consulting, revenue growth, margin improvements, and managing account performance KPIs. Wealth of application knowledge across various technologies and successful project lifecycle ownership from planning to implementation.

Overview

2
2
years of post-secondary education
5
5
Certificates
2
2
Languages
20
20
years of professional experience

Education

Master of Computer Applications - Computer Science

Dr. A. P. J. Abdul Kalam Technical University
India
01.2005 - 12.2005

MBA - Finance

Punjab Technical University
04.2010 - 12.2010

Skills

Project Lifecycle Management

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Certification

PMP (Project Management)

Timeline

Project Manager

Wipro Technologies GmBH , Siemens Energy
06.2022 - Current

Project Manager

Wipro Technologies- Ooredoo Myanmar
06.2017 - 05.2022

Test Manager

Wipro Technologies - Singapore Telecom
01.2016 - 05.2017

Technical Project Manager

Wipro Technologies - Telenor
06.2014 - 12.2015

MBA - Finance

Punjab Technical University
04.2010 - 12.2010

Project Lead

IBM - Airtel
12.2006 - 05.2014

Software Engineer

Net Connect Pvt. Ltd.
11.2005 - 12.2006

Master of Computer Applications - Computer Science

Dr. A. P. J. Abdul Kalam Technical University
01.2005 - 12.2005

Work History

Project Manager

Wipro Technologies GmBH , Siemens Energy
06.2022 - Current
  • Led large-scale digital transformation programs for Siemens Energy and Siemens Gamesa, driving the global rollout of enterprise applications such as Workday, ServiceNow, Snowflake, and Avature across 80+ countries.
  • Heading Transformation and Application Managed Services (AMS) for globally deployed applications, ensuring operational excellence, seamless implementation, and sustained post-rollout support.
  • Managing a high-performing team of 90+ professionals, delivering transformation initiatives and overseeing operations with a strong focus on KPIs, SLAs, and continuous improvement.
  • Directed P&L ownership, enabling revenue growth and profitability through strategic planning, optimized resource allocation, and cost control across large-scale delivery programs.
  • Enabled delivery-led growth by consistently exceeding client expectations, enhancing service maturity, and expanding footprint through trusted execution.
  • Identified and developed new business opportunities within existing accounts, contributing to account growth, renewals, and upselling of IT and digital transformation services.
  • Provided strategic leadership across IT functions, including Portfolio Roadmapping, Service Delivery, and Budget Management, in collaboration with cross-functional and global teams.
  • Oversaw ITIL-based IT operations including Incident, Problem, Change, Configuration, Knowledge, and Request Management; implemented communication and governance models to optimize service performance.
  • Drove stakeholder engagement to gather business needs and priorities, offering insights for solution design and driving end-to-end project management aligned with business goals.
  • Managed complex programs comprising multiple sub-projects and workstreams, delivering results within tight timelines and budget constraints.
  • Championed process improvements, enhanced operational efficiency, and drove automation to optimize global service delivery.
  • Increased customer satisfaction and account value through transparent communication, high-quality delivery, and consistent achievement of business outcomes.

Project Manager

Wipro Technologies- Ooredoo Myanmar
06.2017 - 05.2022
  • Successfully led the Transition to Transformation and Application Managed Services (AMS) program for Ooredoo Myanmar, ensuring seamless knowledge transfer, service stabilization, and long-term operational excellence.
  • Delivered significant cost benefits to the customer by optimizing infrastructure resources and implementing cost-effective applications, resulting in over $2 million in business savings.
  • Led a high-performing team of 125 professionals across Development and Operations, managing both application services and infrastructure operations to ensure seamless delivery, performance, and continuous improvement.
  • Successfully delivered multiple transformation projects, including Mediation, RA/FMS, CRM, and OSS Migrations, contributing to significant operational and technological advancements.
  • Led and completed large-scale Analytics transformation projects such as Data Warehouse (DWH) implementations and Data Lake initiatives leveraging Big Data Hadoop platforms.
  • Demonstrated strong delivery expertise in Data Analytics across various technology stacks including Oracle, DB2, Oracle Exadata, Greenplum, Big Data Hadoop, Prism, and Snowflake.
  • Acted as Pre-Sales SPOC for Middle East telecom accounts — responsible for defining Scope of Work (SOW), preparing technical proposals, supporting the sales team in creating resource loading plans, and finalizing commercials.
  • Leveraged delivery excellence and delivery mining techniques to win multiple RFPs for the OML account, expanding service scope and client engagement.
  • Successfully delivered the Big Data Cloudera project for OML, ensuring on-time completion without escalations or deviations, highlighting strong execution and governance capabilities.


Test Manager

Wipro Technologies - Singapore Telecom
01.2016 - 05.2017
  • Led end-to-end Project Management for Singapore Telecommunications, overseeing the delivery of key BSS applications including CRM, Billing Systems, and Data Warehousing. Managed 4 application project planning, execution, and stakeholder coordination, while defining robust testing strategies and ensuring successful delivery of all testing phases across systems.
  • Defined comprehensive testing and acceptance strategies, establishing clear quality assurance benchmarks to ensure product excellence.
  • Increased product reliability through rigorous performance, security, and usability testing tailored for telecom applications.
  • Enhanced test efficiency by implementing automated testing processes and tools, accelerating delivery timelines and improving accuracy.
  • Updated and refined ongoing testing procedures to accommodate post-release patches and software updates.
  • Reduced production defects via thorough regression testing and systematic root cause analysis.
  • Designed detailed test scenarios and procedures for manual testing of pre-release software products within the telecommunications industry.

Technical Project Manager

Wipro Technologies - Telenor
06.2014 - 12.2015
  • Successfully led the Telenor Myanmar rollout, implementing eLoad, Commission Management, and CRM systems, and managed post-rollout operations as an Operations Manager.
  • Delivered a critical same-day country-wide rollout of business services for Telenor, a Norway-based company, ensuring zero downtime and seamless service activation.
  • Facilitated strong team collaboration through effective meeting management, transparent communication, and timely resolution of conflicts and issues.
  • Collaborated closely with cross-functional teams to ensure seamless communication and information flow throughout the project lifecycle.
  • Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and accelerated project completion.
  • Demonstrated strong leadership by managing diverse teams and maintaining high motivation during significant change and tight deadlines.
  • Applied change management best practices to minimize disruptions during project transitions and scope adjustments.
  • Managed 40 team members in an Agile environment, driving success through disciplined application of SDLC methodologies and effective leadership.

Project Lead

IBM - Airtel
12.2006 - 05.2014
  • Managed Airtel, India’s second-largest telecom operator, overseeing Prepaid Voice & Non-Voice CRM, Kenan Arbor Billing System, Data Warehousing, and other legacy applications.
  • Gained hands-on experience in both application development and operations, ensuring end-to-end system stability and performance.
  • Delivered key achievements including CRM rollouts, new service launches, and business process optimization, resulting in significant cost savings and enhanced operational efficiency.
  • Led a critical business unit transition from multiple vendors to a unified service model, successfully completing the migration with minimal disruption.
  • Ensured high application availability by working closely with engineering teams and implementing proactive monitoring and support strategies.
  • Mentored junior developers through regular one-on-one sessions, promoting adherence to best practices, coding standards, and long-term career development.
  • Coordinated effectively with QA, DevOps, and Support teams to ensure seamless end-to-end delivery across the software development lifecycle.
  • Implemented Continuous Integration and Continuous Deployment (CI/CD) strategies to enable faster release cycles and improved system reliability.

Software Engineer

Net Connect Pvt. Ltd.
11.2005 - 12.2006
  • Worked with Airtel, a leading telecom operator, as a Software Engineer focused on CRM development.
  • Developed scalable and maintainable code, contributing to the long-term stability and performance of critical CRM systems.
  • Integrated new technologies into existing platforms, enhancing system capabilities and driving performance improvements.

Languages

English
Bilingual or Proficient (C2)
German
Beginner (A1)

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