SERGE YANNICK GUEPNANG NONO
Tienen
Summary
Data-driven analyst blending marketing and operations experience. Skilled with Power BI, Tableau, SQL, GA4, and SPSS to turn data into actionable insights for performance, customer understanding, and process improvement. Strong interest in Marketing Analytics and People Analytics; currently pursuing an MBA. Communicates findings clearly, partners cross-functionally, and delivers measurable results.
Overview
2027
2027
years of professional experience
Work History
Volunteer
Intern
- Assisted in project coordination and scheduling to ensure timely deliverables.
- Supported team by conducting research and compiling data for presentations.
- Collaborated with cross-functional teams to streamline communication processes.
- Managed documentation and maintained organized records for easy access.
Student Worker
Delhaize
Zellik
10.2024 - Current
- Tracked pick accuracy and cycle times; improved order accuracy to 98% using daily KPI checks and dashboards.
- Standardized handover checklists across shifts; reduced processing delays by 12%.
- Monitored exceptions in scan logs; cut rework by 10% through root-cause tagging.
Warehouse Associate
Kuehne + Nagel
Zaventem
07.2023 - 05.2024
- Analysed RF scanner data; reduced inventory discrepancies by 15% with targeted cycle counts.
- Built Excel/Power BI pick-rate views; increased team throughput by 10%.
- Streamlined replenishment triggers; improved SLA adherence by 8%.
Student Worker
ID Logistics
Willebroek
07.2022 - 12.2022
- Audited scan paths and locations; decreased fulfilment errors by 8%.
- Visualized bottlenecks to rebalance staging; shortened staging time by 9%.
- Enforced safety and quality KPIs via weekly reporting.
Student Worker
Continental Bakery & BD Media
07.2021 - 10.2022
- Implemented FIFO audits; reduced expired stock by 20%.
- Digitized QC sampling logs; lowered packaging rework by 12%.
- Balanced line staffing using throughput metrics to stabilize output.
Education
Master’s in Business Administration -
Catholic University of Leuven
Belgium01.2027
Bachelor’s in business management - Marketing
University of Leuven Limburg (UCLL)
Belgium01.2025
Higher National Diploma (HND) - Marketing
National Polytechnic University Institute
Bamenda, Cameroon01.2018
Bachelor degree - Economics
University of Dschang
Cameroon01.2016
Skills
- Power BI (DAX basics, dashboards), Tableau (stories, interactive visuals)
- SQL (SELECT, JOINs, CTEs, aggregation), Excel (Power Query, Pivot, advanced formulas)
- Google Analytics 4 (events, UTMs, funnel analysis), SPSS (statistical tests, clustering)
Projects
Marketing Performance Dashboard — Power BI, GA4, SQL: unified funnel metrics; improved MQL-to-SQL conversion 9%., Customer Segmentation — SPSS, Tableau: K-means clusters; lifted email CTR 11%.
Languages
French (Advanced)
English (Advanced)
Dutch (Basic, learning)
Additional
- Work Authorization: Belgium
- Interests: Marketing analytics, people analytics, process optimization, continuous learning
Timeline
Student Worker
Delhaize
10.2024 - Current
Warehouse Associate
Kuehne + Nagel
07.2023 - 05.2024
Student Worker
ID Logistics
07.2022 - 12.2022
Student Worker
Continental Bakery & BD Media
07.2021 - 10.2022
Bachelor’s in business management - Marketing
University of Leuven Limburg (UCLL)
Higher National Diploma (HND) - Marketing
National Polytechnic University Institute
Bachelor degree - Economics
University of Dschang
Volunteer
Intern
Master’s in Business Administration -
Catholic University of Leuven