Sebastiano Gennari
Brussels,BRU
Summary
I'm a 25 years old dynamic, result-driven, and passionate “Can Do” Hospitality professional. Strategic thinker with International experience across Europe with a proven track record of high performance. Possess excellent leadership, analytical, problem solving and interpersonal communication skills. Manage Guest Experience and Internal Control to maximize stakeholder value and growth while ensuring efficiency, integrity, and accuracy in the duties performed. Highly adaptable and loves challenging environments that provide opportunities to learn and grow.
Graduated with a Bachelor’s degree in hospitality management at the University of Naples Federico ll with its period of study abroad thanks to a scholarship in Portugal in the polytechnic institute of Viana Do Castelo
Overview
2025
2025
years of professional experience
8
8
years of post-secondary education
5
5
Languages
Work History
Manager on Duty /Front Office Shift Leader
Hotel Amigo, Rocco Forte Hotels
02.2024 - Current
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
- Identified areas for improvement within the front office department by conducting regular evaluations of existing processes and implementing necessary changes accordingly.
- Trained new employees on front desk procedures, customer service, and hotel policies to maintain consistency in service delivery.
Front Office Supervisor
Locanda Del Pilone
8 2023 - 12.2023
- Oversee daily front office operations, including check-in/check-out processes, reservations, and guest services, ensuring a smooth and welcoming experience for guests
- Implemented a new customer feedback system, resulting in a 20% increase in positive reviews and a 15% improvement in overall guest satisfaction scores
- Lead and motivate a team of 5 front desk staff, providing training, guidance, and performance evaluations to ensure a high level of service excellence
- Develop and implement efficient procedures for guest registration, room assignment, and payment processing, resulting in a 25% reduction in check-in/check-out times
Front Office Intern
Harmon House
02.2023 - 07.2023
- Collaborated with department heads to streamline communication channels, enhancing overall guest services and cross-departmental efficiency
- Successfully implemented a new reservation software system, reducing errors by 15% and improving booking accuracy
- Conducted regular training sessions for front office staff on customer service best practices, resulting in a 30% decrease in guest complaints
- Managed financial transactions accurately, ensuring balanced cash drawers at the end of each shift.
Customer Service Receptionist Intern
Les Trois Verres
04.2022 - 09.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Managed timely and effective replacement of damaged or missing products
- Followed up with customers about resolved issues to maintain high standards of customer service
Tourist Entertainer Sport & Fitness
Insotel Punta Prima Resort
05.2021 - 09.2021
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels
- Incorporated stage props to engage audience and create unforgettable moments
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement
- Created fun and animated skits aligned with company mission and values for guest enjoyment
Tourist Entertainer & Choreographer
Valle Dell'Erica Thalasso & Spa
06.2020 - 09.2020
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline
- Promoted creative expression to encourage students to explore dance as art and self expression through movement
- Adapted to various performance styles to suit diverse audiences
- Utilized improvisation techniques to enhance shows
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement
E-Commerce Specialist
Ristotecnica S.r.l.
09.2018 - 05.2019
- Met or exceeded sales goals and worked as team player in supporting other sales
- Maintained working knowledge of company products, services and promotions
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods
- Tested website features and functionality for optimal performance
- Managed financial tracking, inventory coordination and social media marketing
Education
Bachelorʼs degree - Hospitality Management
University of Naples Federico II
Naples 10.2020 - 07.2023
Erasmus - Hospitality Management
Instituto Politécnico De Viana Do Castelo
Viana Do Castelo, Portugal 09.2021 - 02.2022
High School Diploma - Human Sciences
Istituto Paritario Giacomo Leopardi
09.2013 - 07.2018
Skills
Team Leadership
Customer Service Excellence
Reservation Systems (eg, Opera, Sabre, Mews)
Conflict Resolution
Strategic Planning
Training and Development
Communication Skills
Problem Solving
Customer service focus
Staff Training and Development
Delegation capabilities
Industry Awareness
Websites
Personal Information
- Date of Birth: 08/31/99
- Gender: Male
- Driving License: B
Timeline
Manager on Duty /Front Office Shift Leader
Hotel Amigo, Rocco Forte Hotels
02.2024 - Current
Front Office Intern
Harmon House
02.2023 - 07.2023
Customer Service Receptionist Intern
Les Trois Verres
04.2022 - 09.2022
Erasmus - Hospitality Management
Instituto Politécnico De Viana Do Castelo
09.2021 - 02.2022
Tourist Entertainer Sport & Fitness
Insotel Punta Prima Resort
05.2021 - 09.2021
Bachelorʼs degree - Hospitality Management
University of Naples Federico II
10.2020 - 07.2023
Tourist Entertainer & Choreographer
Valle Dell'Erica Thalasso & Spa
06.2020 - 09.2020
E-Commerce Specialist
Ristotecnica S.r.l.
09.2018 - 05.2019
High School Diploma - Human Sciences
Istituto Paritario Giacomo Leopardi
09.2013 - 07.2018
Front Office Supervisor
Locanda Del Pilone
8 2023 - 12.2023
Similar Profiles
Giulia RipaGiulia Ripa
Front Office Agent at Hotel Amigo rocco forte collectionFront Office Agent at Hotel Amigo rocco forte collection
Valentina BarbaneraValentina Barbanera
Regional Reservations Agent at Rocco Forte Hotels 5*LRegional Reservations Agent at Rocco Forte Hotels 5*L
Angela CammalleriAngela Cammalleri
Assistant Head Concierge at Verdura Resort, A Rocco Forte HotelAssistant Head Concierge at Verdura Resort, A Rocco Forte Hotel