Sebastian Rozas Vega
Antwerpen
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in a busy and successful setting.
Overview
9
9
years of professional experience
Work History
Service Desk Agent
Equinix
09.2016 - 07.2023
- Engaged in user support interactions via telephone, chat and email platforms.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- And more.
Store Clerk
Carrefour
04.2014 - 07.2014
- Assisted customers by answering questions and fulfilling requests.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed inventory control, such as counting, and stocking merchandise.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
High School Diploma -
Sint Lievens College
Antwerpen08.2010
Skills
- Guest Inquiry Resolution
- Account Management
- Guest Services Agent Training
- Guest Complaint Resolution
- Safety and Security Procedures
- Customer Service
- Team Oversight
- Listening Skills
Languages
Dutch
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
German
Beginner (A1)
Timeline
Service Desk Agent
Equinix
09.2016 - 07.2023
Store Clerk
Carrefour
04.2014 - 07.2014
High School Diploma -
Sint Lievens College
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