Sebastian Lepsien

• Regional Service Leader responsible for all service activities in an emerging business of >10 Mio€
  * Lead and re-organize teams of >20 Field Service Engineers within the Gauging product line serving Web, Metal and Lithium Ion Battery applications
  * Field Service: Oversee daily operations with the supervisors and develop KPI framework.
  * Team development: Manage & build up talent pipeline and ensure new engineers training
  * Health/Safety & Integrity: Lead by example and build and foster culture on company’s values & expectations
  * Business Development: Responsible to grow service sales by increasing market penetration within Lithium Ion Battery applications. Strong support in creation of Global Tech Support organisation. Partner with sales teams.
  * Digitalisation: Responsible to drive implementation and use of SFDC within the region

Lead renovation projects on residential real estates and run facility management and rental business
Learned new language Dutch until B2-level

Regional Service Leader in charge of all services within the region (HC>150). Own safety, strategy, operations and results and all communication such as HSE, Integrity and Culture. Partner with Sales for business growth. Push digitalization of global processing. Streamline SLA offering and drive SLA penetration. Extend Service portfolio. Define Channel Partner strategy.

Service P&L Leader and aftermarket product manager in EU Inhouse Service CoE. Developed role model process and performance within the global company. Build up constantly high performing team. Close collaboration with EU Sales Team and Channel partners across EU and personal CRM lead to constant revenue growth YoY and increasing customer happiness.

Change Management: Operations-Leader in transfer of work project. Start-up a new EU Inhouse Service CoE. Hired new team, set-up of site and facilities, build up the processes and rebuild the customer relationsship.

Lead start of new Materials organization in the global HQ site driving with team OTD >90%, past dues and inventory levels to target. Managed all material aspects within ERP system in SAP introduction.

Transformed underperforming production lines into delivering and highly motivated best in class departments. Using LEAN methods and blending this with talent management and technology.