Scarmure Sebastien
Lillois
Summary
Passionate about new technologies and new ways of working, my goal is to empower organization, engage them to grow, make them simpler to maximize customer's interactions and transform taking full opportunity of the Technology and Agile mix. My expertise is often sought on subjects ranging from Digital transformation and IT simplification to Agile transformation and Change Management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Group Chief Digital Officer
Bpost
09.2019 - Current
- Lead, drive and guide the Digital Transformation of the business and the Simplification of our IT landscape in order to fully leverage the changes and opportunities of a mix of digital and innovative technologies, in close collaboration with the different Business Units and the different ICT Delivery teams.
- Advice management on short/mid/long-term opportunities to be integrated in the roadmaps as well as challenge management on status quo, existing or future projects and way of working, taking into account the financial impact, Business priorities and Unit Strategy.
- Lead, define, develop and implement Agile process, governance, principles and practices required to have an Agile Portfolio across all levels and departments in the organization in closed collaboration with the Business Units and the different ICT delivery teams.
- Lead, coach and guide a team of digital and agile, external and internal, employees (+/- 30 direct FTEs, +/- 300 indirect FTEs), stimulate knowledge, skill building, professionalism and sense of quality & responsibility, steering them in bringing best-in-class support to the Bpost organization.
- Reporting lines : Group CSTO, Group CTO
- Turnover Bpost (2022) : 4,3B€ - 34K employees
VP Digital, Ancillary and Customer Service
Brussels Airlines
09.2016 - 09.2019
- Lead, define and implement the strategic plan of the Digital, Data, Ancillaries and Call Centre departments to meet ticket sales revenues targets (+/- 350 Mio€), ancillary sales targets (+/-150 Mio€) and customer experience (NPS) targets.
- Lead the IT agile delivery organization, including solution architects, testers and developers in a timely and quality orientated manner, constantly thriving to improve performance and delight customers.
- Lead, coach and guide a team of innovative business and IT profiles (+/- 100 FTEs), stimulate knowledge, skill building, professionalism and sense of quality & responsibility, steering them in bringing best-in-class support to Customer.
- Reporting lines : Brussels Airlines Chief Commercial Officer, CIO Eurowings
- Turnover Brussels Airlines (2019) : 1B€ - 3,5K employees
Head of Digital Transformation
Proximus
07.2014 - 09.2016
- Lead and coordinate the development of the strategy and determine the roadmap focusing on Digital Transformation while assuring excellent operations and customer experience. Insure a coherency across all touch points.
- Advice management on long-term opportunities to be integrated in the roadmaps. Propose recommendations for digital transformation, based on a well-founded analysis and taking into account the financial impact, Business priorities and Unit Strategy. Prepare and defend new programs and projects taking into account costs and benefits and feasibility.
- Lead and implement the transformation plan from physical towards digital operations. E2E responsible for the successful implementation of the digital transformation program for the Operation Unit. Define key requirements for the e-transformation roadmap in alignment with Technology and Consumer Business Unit.
- Lead, coach and guide a team of innovative strategic & technical consultants (up to 20 FTEs), stimulate knowledge, skill building, professionalism and sense of quality & responsibility, steering them in bringing best-in-class support to Customer Operations and the Business.
- Reporting line : Chief Digital and Strategy Officer
- Turnover Proximus (2016) : 4,5B€ - 14K employees
Online Manager
Proximus
09.2009 - 07.2014
- Lead and coordinate the definition of the online services plan for the Private, SME and Corporate markets in collaboration with the Customer Experience, Call Centre and Marketing departments in order to reduce costs and serve better the customers.
- Propose recommendations for new initiatives (mainly related to MyProximus site / mobile app, Support Site, Community site, Social Media), based on a well-founded analysis and taking into account the financial impact, Business priorities and Unit Strategy.
- Translate business initiatives into product definitions / business requirements. Follow IT developments, ensure the testing and the production launches.
- Lead, coach and guide a team of innovative digital product owners (up to 25 FTEs).
Online Product Manager / Product Owner
Proximus
01.2008 - 08.2009
Business Intelligence Consultant
Keyrus
01.2007 - 03.2009
Education
Master's Degree - Economics
Université Catholique De Louvain
Belgium06.2006
Master's Degree - Social And Economic Ethics
Université Catholique De Louvain
Belgium06.2006
Master's Degree - Economics
Tilburg University
Tilburg2006
Skills
- Digital Transformation Execution
- Agile Project Management
- Change Management
- IT Simplification
- E-commerce
- Product Development
- People Management
- Strategic Thinking
- Positive achiever
Languages
French
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Dutch
Intermediate (B1)
Certification
- Certified SAFe® 6 Practice Consultant [June 2023]
- Certified PROSCI Change Management Practitioner [October 2023]
- Advanced Leadership Program, CCL, Bpost [Year 2022]
- Advanced Leadership Program, F-Kurs, Lufthansa [Year 2018]
Timeline
Group Chief Digital Officer
Bpost
09.2019 - Current
VP Digital, Ancillary and Customer Service
Brussels Airlines
09.2016 - 09.2019
Head of Digital Transformation
Proximus
07.2014 - 09.2016
Online Manager
Proximus
09.2009 - 07.2014
Online Product Manager / Product Owner
Proximus
01.2008 - 08.2009
Business Intelligence Consultant
Keyrus
01.2007 - 03.2009
Master's Degree - Economics
Université Catholique De Louvain
Master's Degree - Social And Economic Ethics
Université Catholique De Louvain
Master's Degree - Economics
Tilburg University
- Certified SAFe® 6 Practice Consultant [June 2023]
- Certified PROSCI Change Management Practitioner [October 2023]
- Advanced Leadership Program, CCL, Bpost [Year 2022]
- Advanced Leadership Program, F-Kurs, Lufthansa [Year 2018]
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