Sayak Kumar Chakraborty
Brussels
Summary
Dynamic Senior Manager with extensive experience at Levi Strauss & Co., excelling in Omni-channel solutions and global operations management. Proven track record in leading large teams and implementing innovative technologies like New Relic. Adept at fostering collaboration and driving operational excellence, ensuring high-quality service delivery and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Manager, Global Application DTC
Levi Strauss & Co.
Brussels
03.2021 - Current
- Led strategic and tactical execution for RFID, Omni, WFM, and Learning Lab technologies
- Managed a global team of 70+ members across EU, AMA, and the US
- Led POS implementations, automation initiatives, and operational excellence
- Implemented New Relic and Sumo Logic for enhanced monitoring and analytics
- Collaborated with engineering teams for Omni, retail, and eCommerce advancements
- Conducted testing of software and systems to ensure quality and reliability.
- Completed routine maintenance and repair.
- Recognized by management for providing exceptional customer service.
- Managed household errands and other essential duties.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
Manager, Application DTC
Levi Strauss & Co.
Brussels
03.2020 - 03.2021
- Led DevOps sprints for Xstore POS enhancements
- Managed Zalando Connected Retail, Hybris cloud migration, and key retail projects
- Handled SIT, UAT, rollouts, and warranty support for retail systems
- Ensured compliance with all applicable laws, regulations, industry standards.
- Established processes to ensure efficient workflow throughout the organization.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Reviewed completed work to verify consistency, quality, and conformance.
- Conducted performance reviews for team members.
Business Systems Consultant, eCommerce & Omni
Levi Strauss & Co.
Brussels
01.2019 - 11.2020
- Led eCommerce & Omni implementations and served as Product Owner
- Implemented Salsify PIM, Zendesk CRM, and Omni-channel capabilities
- Managed new POS implementations and fiscal law updates across EU
Technical Lead
Cognizant Technology Solutions
Belgium
06.2015 - 01.2019
- Developed and managed the LEVIS 247 CRM mobile app
- Upgraded POS systems and implemented fiscal law modules for LSE
- Led RFID, Global Blue, and E-receipts implementations for retail
- Managed Kronos Time & Attendance rollouts across regions
- Integrated object-oriented design and development techniques into projects to support usability goals.
- Performed troubleshooting of post-release software faults to support live service and installed software patch design.
- Devised automation, backup and recovery protocols to preserve and safeguard data.
- Created detailed project plans with timelines, deliverables, and resources needed.
- Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
- Recommended improvements to facilitate team and project workflow.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Conducted code reviews to ensure high-quality code was produced that adhered to coding standards.
Education
Bachelor of Engineering - Computer Science
BPPIMT
Kolkata, India01.2012
Standard XII -
KV Cossipore
Cossipore, India01.2008
Standard X -
KV Cossipore
Cossipore, India01.2006
Skills
- Retail
- Omni
- ECommerce Solutions
- Software Development
- Implementation
- Project Management
- Program Management
- Business Analysis
- Consulting
- Vendor Management
- Negotiations
- Change Management
- ITIL Practices
- Pre-Sales
- Product Demos
- Solution Design
- RFP Responses
- RFI Responses
- New Relic
- Sumo Logic
- Agile Practices
- DevOps Practices
- Team Leadership
- Global Operations Management
Certification
- Management Essentials (Harvard Online Business School)
- NXT-GEN Leadership Certified (HOW Institute)
- Oracle Certified Professional
- Agile Software Development (LinkedIn Learning)
- Remote Leadership Skill (LinkedIn Learning)
- Machine Learning Bootcamp (Levi Strauss & Co)
- AWS Cloud Concept (LinkedIn Learning)
Accomplishments
- Led Oracle Retail Xstore implementations across Europe, Mexico, and AMA.
- Managed eCommerce platform migration to NGS and new platform rollout in Russia.
- Implemented RFID (Nedap) globally across stores.
- Spearheaded Marketplace Expansion, including Online Return in Store for the US, CA, and EMEA.
- Developed a bespoke iOS/Android mobile app for LS&Co. loyalty programs.
- Successfully integrated Zalando and Amazon with franchise partners.
- Executed multiple Omni capabilities, including Ship-from-Store, BOPIS, AOS, and same-day delivery.
- Received awards for delivering high-risk projects under tight deadlines.
Projects And Responsibilities
- Managed the global DTC application operations across retail stores.
- Led Xstore POS enhancements and collaborated with global engineering teams.
- Implemented Zalando Connected Retail and Hybris cloud migration.
- Coordinated with global product teams for Omni and eCommerce advancements.
- Drove automation initiatives and digital transformation projects.
- Managed customer management strategies and developed new business opportunities.
- Ensured compliance with ITIL frameworks for project management.
- Led SIT, UAT, rollouts, and warranty support.
Timeline
Senior Manager, Global Application DTC
Levi Strauss & Co.
03.2021 - Current
Manager, Application DTC
Levi Strauss & Co.
03.2020 - 03.2021
Business Systems Consultant, eCommerce & Omni
Levi Strauss & Co.
01.2019 - 11.2020
Technical Lead
Cognizant Technology Solutions
06.2015 - 01.2019
Bachelor of Engineering - Computer Science
BPPIMT
Standard XII -
KV Cossipore
Standard X -
KV Cossipore
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