Sarah Van De Cruys
Sint-truiden
Summary
Motivated Technical and Administative support coördinator with proven ability to analyze, diagnose and resolve Technical Mobile Support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Passionate about technical support and would like to learn and develop more in this sector.
Overview
4
4
years of professional experience
Work History
Allround Administrative Assistant
Fruit At Work
03.2023 - 08.2023
- Order processing (ERP system - Odoo)
- Collaboration with developers of ERP-system through tickets and meetings to improve system and way of working.
- Testing and approving of releases in test and production environment.
- Preparing and starting production systematically
- Providing IT support to colleagues
- Answering questions and providing information on social media and mail.
- Checking and approving post for social media from marketing
- Giving supporting on inbound calls during busy periods or absence of colleagues.
HR-CONSULTANT
Tempo-Team
11.2022 - 02.2023
- Making personnel planning for clients
- Schedule meetings with clients
- Prospecting by call
- Searching of candidates via vdab and internal platform
- Processing abcense (because of illnes) and leave of absence
- Writing out vacancies
- Handle mailboxes
Technical Support Coördinator (Mobile
Telenet
11.2020 - 11.2022
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot software and network issues.
- Noticing recurring issues and reporting to IM if needed
- Responsible for Shift left ( tracking unjust (rejected) IT tickets of colleagues, meet and discuss with IT and providing feedback towards colleagues
- Error handling for Mobile orders and number porting (Base and Telenet)
- Handling cases from Frontline colleagues in combination with supporting them and providing required feedback
- 3P/RP -> handling high prio tickets and mail
Technical Customer Experience Advisor
Telenet
09.2019 - 11.2020
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Documented customer interactions in internal database to maintain customer service history details.
- Sharing of knowledge with colleagues by being floorwalker and mentor for new agents.
Education
Certificate - Basic Knowledge Business Management
Bruxelles Économie Et Emploi
Bruxelles07.2017
2nd Grade - Social And Technical Sience
Sint-Ursula Institut
Wilrijk06.2015
Skills
- Helicopter view
- Pro-active
- Energetic and Curious
- Working with extensive package of systems
- Able to work with Ms Office package
- Able tho manage workload with deadlines and
a rapidly changing environment
- Problem solving
- Observational and analytical
- Mobile technical background
- Fast learner
- Optimist
Languages
Dutch
Bilingual or Proficient (C2)
French
Intermediate (B1)
English
Advanced (C1)
Timeline
Allround Administrative Assistant
Fruit At Work
03.2023 - 08.2023
HR-CONSULTANT
Tempo-Team
11.2022 - 02.2023
Technical Support Coördinator (Mobile
Telenet
11.2020 - 11.2022
Technical Customer Experience Advisor
Telenet
09.2019 - 11.2020
Certificate - Basic Knowledge Business Management
Bruxelles Économie Et Emploi
2nd Grade - Social And Technical Sience
Sint-Ursula Institut
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