Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SARAH PELSHEA

Toronto

Summary

Detail-oriented professional with exceptional communication and problem-solving skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant

Shoppers Drug Mart
05.2021 - 06.2025
  • Counted and labeled prescriptions with correct item and quantity
  • Assisted pharmacy staff with preparing medications and filling orders
  • Greeted customers and responded to questions with friendly, knowledgeable assistance
  • Established and maintained patient profiles, updating organizational database with current information
  • Answered telephones and provided information about order status, store hours and pharmacy procedures
  • Input patient information into computer system for prescription orders
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Organized pharmacy area to maintain clean and orderly environment.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.

Pharmacy Assistant

Port Hope Community Pharmacy
06.2015 - 08.2016
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products
  • Resolved third-party billing, computer system and customer service issues
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need
  • Supported operations with filing, copying and faxing
  • Kept pharmacy counter and related areas clean, neat and organized
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
  • Managed opening and closing duties for pharmacy

Pharmacy Assistant / Front Store Manager

Shoppers Simply Pharmacy
10.2012 - 05.2015
  • Assisted pharmacy staff with preparing medications and filling orders
  • Answered telephones and provided information about order status, store hours and pharmacy procedures
  • Processed payments for prescriptions and accurately completed cash and credit card transactions
  • Greeted customers at counter and provided excellent customer service
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply
  • Reviewed customer reports and feedback with management team and developed action plans to address customer complaints
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Maintained professional, organized, and safe environment for employees and patrons

Education

High School Diploma -

Etobicoke Collegiate Institute
Etobicoke, ON
06.2005

Skills

  • Medication dispensing

  • Labeling and counting

  • Inventory reconciliation

  • Patient confidentiality

  • Product recommendations

  • POS system operation

  • Cash handling accuracy

  • Phone and email etiquette

  • Multitasking and organization

  • Verbal and written communication

  • Strong multi-tasking

  • Dependable and reliable

  • Courteous demeanor

  • Pharmacy operations

  • FDA and HIPAA compliance

Certification

  • Pharmacy Technician Fundamentals - 2025
  • Workplace Violence and Harassment -2023
  • Medication Synchronization Course - 2023
  • Skincare and Sunscreen - 2023
  • CPR/First Aid Certified
  • WHMIS Certified

Timeline

Pharmacy Assistant

Shoppers Drug Mart
05.2021 - 06.2025

Pharmacy Assistant

Port Hope Community Pharmacy
06.2015 - 08.2016

Pharmacy Assistant / Front Store Manager

Shoppers Simply Pharmacy
10.2012 - 05.2015

High School Diploma -

Etobicoke Collegiate Institute

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SARAH PELSHEA