Sarah Larrocha Lopez
Brussels
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
17
17
years of professional experience
Work History
Receptionist
Optimalis
01.2017 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Hostess
People4You
01.2014 - 01.2017
- Greeted customers warmly upon arrival and provided friendly experience.
- Answered customer questions, and informed them about the different events.
- Answered customer questions about hours and seating.
Manager
Guapa Juice
01.2011 - 01.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Event Hostess
Fiesta Bar
01.2010 - 01.2013
- Managed event logistics and operations.
Sales Representative
H&M Hennes & Mauritz
01.2007 - 12.2008
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Certificate - Tourism
CEFAID
Brussels06.2010
Skills
- Administrative Support
- Office Management
- Organization Skills
- Telephone Skills
- Customer and Client Relations
Languages
Dutch
Bilingual or Proficient (C2)
English
Upper intermediate
B2
Spanish
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Receptionist
Optimalis
01.2017 - Current
Hostess
People4You
01.2014 - 01.2017
Manager
Guapa Juice
01.2011 - 01.2014
Event Hostess
Fiesta Bar
01.2010 - 01.2013
Sales Representative
H&M Hennes & Mauritz
01.2007 - 12.2008
Certificate - Tourism
CEFAID
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