Sarah Khdaidi
Sint-Pieters-Leeuw
Summary
Experienced Back Office Executive with strong organizational and management skills. Complete projects on time and lead staff to sustain an efficient workplace.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Online Recruitment Manager
Activate
12.2023 - 12.2024
- Analyzed recruitment metrics regularly to identify areas of opportunity for improvement, implementing necessary adjustments to enhance overall performance.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Partnered with external agencies to supplement internal efforts when necessary, expanding talent pool reach while maintaining control over the selection process.
Back Office Manager
Activate
01.2023 - 12.2024
- Evaluated the performance of back office staff members through regular feedback sessions and annual reviews, identifying areas for growth and development opportunities.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Enhanced team productivity by developing and delivering comprehensive training programs for new hires and existing staff members.
- Established and oversaw performance targets for call center associates.
- Created a supportive work environment that encouraged open communication, fostering a strong sense of teamwork among agents.
- Developed quality employees within call center to take over leadership positions.
Stewardess
SNCB - MIVB
06.2020 - 09.2021
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
Education
Odisee
Brussel 09.2019 - 06.2021
High School Diploma -
Technisch Atheneum
Halle, Belgium06.2019
Skills
Recruitment Strategies
Social Media Recruiting
Job Posting Optimization
Coaching and Mentoring
Quality Assurance
Languages
French
Bilingual or Proficient (C2)
Dutch
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Online Recruitment Manager
Activate
12.2023 - 12.2024
Back Office Manager
Activate
01.2023 - 12.2024
Stewardess
SNCB - MIVB
06.2020 - 09.2021
Odisee
09.2019 - 06.2021
High School Diploma -
Technisch Atheneum
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