SARA BRAZUNA
Functional Salesforce Consultant
Crainhem
Profil professionnel
Salesforce Consultant with 3.5 years of experience helping clients use Salesforce effectively, data migration, and Salesforce configuration. Curious and adaptable, I contribute effectively to projects by helping teams adopt systems and improve existing processes. I have participated in documentation, training, and deployment preparation, providing practical support to users. Motivated to learn and grow, I aim to continue developing my skills within cross-functional teams.
Vue d'ensemble
4
4
years of professional experience
1
1
Certification
Expérience
Cross 3 Support Agent
Inetum - Dieteren
Several locations, Belgium
2025.05 - 2025.12
- Delivered on-site user support for Cross 3 SaaS at multiple Belgian car dealerships;
- Handled user requests, monitored Jira tickets, and maintained uninterrupted service operations.
- Delivered on-site user support for Cross 3 SaaS at multiple Belgian car dealerships;
Functional Salesforce Consultant
Inetum - Fujirebio
Ghent, Belgium
2024.06 - 2025.01
- Configured Salesforce Opportunity and Product objects for Fujirebio sales teams, including fields, flows, and validation rules;
- Ensured data integrity by reconciling Salesforce records with the Master Data File (Excel);
- Supported users during training and incorporated feedback to enhance system functionality;
- Updated documentation and prepared scripts for user testing;
- Deployed changes to production using change sets, ensuring a smooth go-live.
Salesforce User Trainer
Inetum - Vaillant
Nivelles, Belgium
2024.04 - 2024.04
- Drove go-live readiness of a customized Salesforce Field Service Mobile solution for Vaillant Group , enabling ~30 field technicians to transition to a new field service platform;
- Delivered 8 structured training sessions within 2 weeks, ensuring smooth transition and minimizing operational disruption;
- Bridged the gap between solution design and field execution by translating new system functionalities into clear, field-ready service workflows.
Functional Salesforce Consultant
Inetum - Credendo
Brussels, Belgium
2022.11 - 2025.02
- Supported Salesforce configuration during the first 3 months by implementing point-and-click solutions and performing pre-UAT testing to help divisions adopt a consistent way of working;
- Participated in daily stand-ups to track user story progress;
- Provided ongoing monthly data migration support (4 days/month) by loading data from Excel into Salesforce (using Salesforce Inspector), maintaining accurate and up-to-date records in the absence of system integration;
- Defined and documented a repeatable methodology for data migration, saving time and enabling colleagues to replicate the process;
- Maintained documentation and processes to facilitate potential future automation of data loads.
Technical Salesforce Intern
Accenture - Thalys
Belgium
2022.10 - 2022.11
- Worked on Salesforce Service Cloud development for Thalys;
- Built custom Visualforce/Apex buttons for compensation request workflows;
- Applied CSS for minor frontend styling adjustments.
Functional Salesforce Consultant Intern
Accenture - Barry-Callebaut
Belgium
2021.08 - 2021.10
- Contributed to the development of a Salesforce mobile app to help sales reps access key information on the go;
- Functional responsibilities: gathered requirements, explored potential layouts and components for the home page, researched AppExchange solutions, demoed ideas to the client, and prepared user documentation;
- Built basic app components using Salesforce point-and-click tools , including a home page with access to daily events and customer contacts.
Formation
Web Development -
Becode
Bruxelles 2021.01 - 07/2021
Master of Psychology - Theory and Research
KU Leuven
Leuven 2016.10 - 08/2018
Compétences
Salesforce
Excel
Cross 3
Azure DevOps
Powerpoint
Word
Teams
Trello
Agile
Certificats
- Salesforce Certified Data Cloud Consultant, 2025-12-31
- Public Sector Solutions Accredited Professional, 2025-05-03
- Salesforce AI Specialist, 2025-03-21
- AI Associate, 2025-02-26
- Salesforce Certified Advanced Administrator, 2024-11-28
- Salesforce Certified Field Service Consultant, 2024-07-18
- Salesforce Certified Experience Cloud Consultant, 2024-03-21
- Salesforce Certified Service Cloud Consultant, 2023-11-04
- Salesforce Certified Sales Cloud Consultant, 2023-06-10
- Salesforce Certified Business Analyst, 2023-04-01
- Salesforce Certified Administrator, 2022-04-30
- Salesforce Certified Platform App Builder, 2021-11-29
Languages
Portuguese
Langue maternelle
English
Courant
French
Courant
Dutch
Notions
Chronologie
Cross 3 Support Agent
Inetum - Dieteren
2025.05 - 2025.12
Functional Salesforce Consultant
Inetum - Fujirebio
2024.06 - 2025.01
Salesforce User Trainer
Inetum - Vaillant
2024.04 - 2024.04
Functional Salesforce Consultant
Inetum - Credendo
2022.11 - 2025.02
Technical Salesforce Intern
Accenture - Thalys
2022.10 - 2022.11
Functional Salesforce Consultant Intern
Accenture - Barry-Callebaut
2021.08 - 2021.10
Web Development -
Becode
2021.01 - 07/2021
Master of Psychology - Theory and Research
KU Leuven
2016.10 - 08/2018