Hi, I’m
Sangeetha Canjeevaram Manoharamurthy
IT Consultant, Quality Assurance
Nothing in life is to be feared. It is only to be understood.
Marie Curie
Summary
Dedicated QA professional with 15 plus years of experience ensuring software quality and reliability. Expertise in designing and executing test plans, conducting thorough testing, and managing defect lifecycles. Skilled in various testing methodologies and tools, with a proven track record of improving product quality. Strong analytical and problem-solving abilities, along with excellent communication skills for effective cross-functional collaboration.
Overview
22
years of professional experience
5
Certifications
2
Languages
Work History
ChangepondWaterloo
Test Analyst - Freelancer (Remote)
01.2021 - 05.2023
Job overview
- Quality Assurance Expertise: Proficient in designing and executing comprehensive test plans, test cases, and test scripts to ensure quality and reliability of software applications.
- Defect Management: Skilled in identifying, documenting, and tracking defects, working closely with development teams to ensure timely resolution.
- Regression Testing: Conducted thorough regression testing to guarantee that software updates and changes do not negatively impact existing functionality.
- Test Data Management: Managed test data and environments, ensuring test cases are executed accurately and in compliance with data privacy regulations.
- Cross-Functional Collaboration: Collaborated effectively with developers, business analysts, and project managers to deliver high-quality software solutions.
- Continuous Improvement: Actively participated in process improvement initiatives, enhancing testing methodologies and best practices.
- Documentation: Maintained comprehensive test documentation, including test plans, test cases, and test reports.
- Test Strategy Development: Contributed to development of test strategies and approaches for complex projects.
- Regression Test Suites: Created and maintained regression test suites to support ongoing software development and maintenance.
- Performance Testing: Participated in performance testing efforts, identifying bottlenecks and areas for improvement.
- Adherence to Standards: Ensured adherence to industry standards, testing frameworks, and quality assurance processes.
TCS, ASMLEindhoven
Support Lead
11.2017 - 12.2018
Job overview
- Team Leadership: Successfully managed and motivated support teams, ensuring high performance and productivity.
- Complex Issue Resolution: Proficient in resolving intricate customer issues and escalations, achieving high customer satisfaction rates.
- Process Optimization: Streamlined support processes, leading to increased efficiency and reduced response times.
- Mentoring and Coaching: Provided guidance, training, and mentorship to support agents, improving their skills and performance.
- Customer Satisfaction: Prioritized customer satisfaction through effective communication, problem-solving, and proactive support strategies.
- Performance Metrics: Monitored and met or exceeded key performance indicators (KPIs) related to customer service and support.
- Cross-Functional Collaboration: Collaborated with other departments to address complex customer issues and improve overall service quality.
- Continuous Improvement: Actively pursued opportunities for process improvement and implemented best practices.
- Reporting and Analytics: Generated reports and utilized data analytics to assess support team performance and make data-driven decisions.
TCS,CVSWoonsocket
QA Lead and Analyst
01.2009 - 10.2017
Job overview
- Team Leadership: Led and mentored a team of QA professionals, providing guidance and support in executing testing activities.
- Test Planning and Strategy: Developed comprehensive test plans, strategies, and approaches to ensure effective testing coverage.
- Test Case Design: Designed, executed, and maintained test cases, ensuring alignment with project requirements and objectives.
- Defect Management: Managed defect tracking, reporting, and resolution processes, working closely with development teams for timely fixes.
- Regression Testing: Conducted thorough regression testing to validate software updates and ensure existing functionalities remain unaffected.
- Cross-Functional Collaboration: Collaborated with developers, business analysts, and project managers to align testing efforts with project goals.
- Client Communication: Interacted with clients to understand testing requirements, provide updates on testing progress, and address any concerns.
- Process Improvement: Implemented best practices and process improvements to enhance the efficiency and effectiveness of the QA process.
- Metrics and Reporting: Generated and analyzed testing metrics and reports to monitor progress and make data-driven decisions.
- Compliance and Standards: Ensured testing activities adhered to industry standards, compliance requirements, and organizational policies.
- Training and Development: Provided training and mentorship to team members, enhancing their testing skills and knowledge.
- Risk Assessment: Identified and addressed potential risks and challenges in the testing process to mitigate project disruptions.
- User Acceptance Testing (UAT): Facilitated and supported UAT activities, ensuring client satisfaction and sign-off on project deliverables.
TCS, TargetMinneapolis
QA Lead
01.2006 - 12.2009
Job overview
- Leadership: Led and managed a team of QA professionals, fostering collaboration and ensuring high-quality testing outcomes.
- Test Planning: Developed comprehensive test plans, including scope, objectives, resources, and timelines, for various projects.
- Test Strategy: Formulated effective test strategies and methodologies, aligning testing efforts with project goals.
- Test Case Design: Designed, executed, and maintained test cases and test scripts, focusing on maximizing test coverage.
- Defect Management: Oversaw defect tracking, reporting, and resolution processes, maintaining open communication with development teams.
- Regression Testing: Conducted thorough regression testing to ensure software updates did not adversely impact existing functionalities.
- Cross-Functional Collaboration: Collaborated closely with development, business analysis, and project management teams to ensure seamless integration of testing activities.
- Client Interaction: Interacted with clients to understand testing requirements, provide updates, and address concerns, ensuring client satisfaction.
- Process Improvement: Introduced best practices and process enhancements to optimize the QA process, resulting in improved efficiency and effectiveness.
- Metrics and Reporting: Generated testing metrics and reports to monitor progress, identify trends, and support data-driven decision-making.
- Compliance: Ensured testing activities complied with industry standards, regulations, and organizational quality standards.
- Documentation: Maintained comprehensive and organized test documentation, including test plans, test cases, and test reports.
- Mentoring: Provided training and mentorship to team members, enhancing their testing skills and knowledge.
- Risk Assessment: Identified and mitigated potential risks and challenges in the testing process to minimize project disruptions.
- User Acceptance Testing (UAT): Facilitated and supported UAT activities, ensuring client satisfaction and successful project sign-off.
TCS, AIG And Kaiser PermenanteChennai
Developer and Tester
09.2001 - 12.2005
Job overview
- Insurance Application Development: Proficient in designing, developing, and maintaining insurance applications tailored to specific business needs and requirements.
- Policy Management: Developed systems for policy management, enabling efficient policy creation, updates, and renewals, and ensuring compliance with regulatory standards.
- Claims Processing: Designed and implemented claims processing modules that streamline the claims submission, evaluation, and settlement processes, improving efficiency and customer satisfaction.
- Integration: Integrated insurance applications with third-party systems, including payment gateways, data providers, and CRM systems, to enhance functionality and data accuracy.
Education
SSN College of Engineering, Anna UniversityChennai, India
Bachelor of Engineering from Electronics And Communications Engineering
08.1998 - 2001.04
Skills
Test Management/Execution
Accomplishments
- Certified in French UEDA
- Process champion and quality initiatives in TCS Target/CVS relationship
- Certified in the Quality Centre 9.2 by HP
- Certified in the Business English Communication by the British Council
- LOMA (Life Office Management Association) certified Associate, Customer Service (Insurance)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
French (FLE UEDA)
08-2023
Integration Course
12-2022
Test Analyst - Freelancer (Remote)
Changepond
01.2021 - 05.2023
Support Lead
TCS, ASML
11.2017 - 12.2018
QA Lead and Analyst
TCS,CVS
01.2009 - 10.2017
QA Lead
TCS, Target
01.2006 - 12.2009
Certified [BEC], (Cambridge)
12-2001
Developer and Tester
TCS, AIG And Kaiser Permenante
09.2001 - 12.2005
SSN College of Engineering, Anna University
Bachelor of Engineering from Electronics And Communications Engineering
08.1998 - 2001.04
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