Xx Goal-oriented manager with distinguished experience in [Type] industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
· Creation of Proximus Ambassadorship Program – Lead generation tool for team members external contractors and clients – Program represents nearly 5% of total Proximus sales
· Daily management of the Proximus ambassadorship program
· Responsible of Annual roadmap, strategy, budget, communication plan and implementation of ambassadorship program and sales lead initiatives
· Project management of mobile application, and omnichannel digital tools/campaigns
· New supplier: selection process and contract negotiation (new apps and customer platform)
· Dealer remuneration – manage dealership remuneration strategy
· Belgacom TV- Add value to TV products, benchmark with other countries, lead new initiatives, push sale of TV content (bouquet and video on demand)
· Prepaid customers - Determine strategy and campaign philosophy in order to push prepaid conversions towards post-paid tariff plans
· Post-paid mobile - Determine marketing strategy for promo hoppers and carousel between operators
· Approve pricing of new products
· Define, develop and implement new tariff plans, reloading techniques and promotions with the purpose to increase market share
· Lead with agencies the above and below-the-line communication
· Manage timeline and budget
· Lead market research studies and new concept testing
· Develop a new range of campaigns and direct marketing techniques in order to pamper and retain high valued customers
· In depth analysis of high valued customers and their behaviors
· Define Annual Marketing Plan for high valued customers and manage budget
· Manage and coach a team Junior Offer Managers
· Develop and implement offers in order to retain the current client base and reduce churn
· Lead Direct Marketing and Telesales Campaigns
· Participate in the Annual Budget and Marketing Plan
1998-2000 Temporary & maternity replacements - Brussels
PricewaterhouseCoopers
Marketing and Events - Marketing Officer
· Organise External events in order to promote PWC services and team building events
Levi Strauss
Residential Marketing - Marketing Analyst
· Prepare trend analysis and recommendations for marketeers
Cisco Systems, Inc
Marketing and Sales - Project and Business Analyst
· Project management: internet and intranet web development
Identify business risks, assess the effectiveness of the controls and submit recommendations
· Prepare credit proposals for approval of line of credit for French corporations
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MS 365