Sana Salim
Beerzel
Summary
A Reliable team player offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.
Overview
9
9
years of professional experience
Work History
Customer Relations Specialist
DHL Global Forwarding
02.2025 - Current
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Life Science Logistics Coordinator
Biocair Belgium
05.2022 - 02.2025
- Reviewing customer's shipment requests and generating the orders into transport management system, utilizing the most efficient routing and cost benefits.
- Providing the correct temperature-controlled packaging to the customer.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales to address client concerns when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Analyzed customer requirements and provided customized logistics solutions.
Life Science Logistics Administrator
Biocair Belgium
11.2021 - 06.2022
- Monitoring the shipments
- Ensuring that all the consignments on the internet are completed with all relevant information.
Administrative Assistant Intern
Greenyard Fresh
07.2016 - 07.2020
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Job Student
Delhaize
09.2017 - 04.2019
- Sorted and placed materials & products on racks and shelves according to predetermined sequences such as product code and size.
Student Cashier
HEMA
02.2018 - 01.2019
- Handled calls to address customer inquiries and concerns.
- Resolved problems, improved operations, and provided exceptional customer support.
Production Worker
Greenyard Fresh
04.2017 - 05.2017
- Reviewed production specifications to verify accurate weights and measurements before mixing ingredients.
Education
Business Management - International Business
WSB Poznan Banking School
Bachelor of International Business & Trade - International Business Management
Thomas More
Mechelen06-2021
High School Diploma -
Campus Stassart - Busleyden Atheneum
Mechelen, 280006.2017
Skills
- Multi-tasking ability
- Team Bonding
- Employee training and development
- Business administration
- Quality assurance
- Order fulfillment
- Customer relations
- Stress tolerance
- Sales and upselling
Languages
Dutch
English
Urdu
Hobbies and Interests
- Documentaries
- Reading
- Music
Timeline
Customer Relations Specialist
DHL Global Forwarding
02.2025 - Current
Life Science Logistics Coordinator
Biocair Belgium
05.2022 - 02.2025
Life Science Logistics Administrator
Biocair Belgium
11.2021 - 06.2022
Student Cashier
HEMA
02.2018 - 01.2019
Job Student
Delhaize
09.2017 - 04.2019
Production Worker
Greenyard Fresh
04.2017 - 05.2017
Administrative Assistant Intern
Greenyard Fresh
07.2016 - 07.2020
High School Diploma -
Campus Stassart - Busleyden Atheneum
Business Management - International Business
WSB Poznan Banking School
Bachelor of International Business & Trade - International Business Management
Thomas More
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