Samuel Jadoul

• First point of contact for customers
• Order processing
• Order follow-up
• Escalating issues to correct departments
• Maintaining customer master data
• Working closely with sales
• ...

Proud member of the EMEA HQ Social Club since December 2022.

• Coordinating global flight delays
• Finding solutions for stranded passengers
• Working according to a plan while prioritizing
• Finding solutions as part of a team
• Crisis management
• Internal and external communication
• Consulting multiple internal systems.

In December 2018 I was actively involved in the “Major Delay” Project in Cancun, Mexico.

In April 2019 I was appointed as WOW-ambassador of the 24/7 Customer Service Office.

In December 2019 I received the ”Best performance” trophy within the 24/7 Customer Service Team.