Samuel Edwards
Llanelli,Carmarthenshire
Summary
Friendly, experienced Night Receptionist and dedicated professional with a strong foundation in customer service and a proven ability to manage multiple tasks efficiently. Known for clear communication, punctuality, and resilience under stress, ensuring high-quality service delivery. Demonstrates integrity and honesty while maintaining health and safety procedures, with expertise in chemical handling and storage. Committed to providing friendly customer service with patience under pressure, aiming to leverage skills in a dynamic environment that values initiative and efficiency. With a knack for resolving guest queries and ensuring smooth check-in process. Enhanced guest satisfaction by maintaining welcoming atmosphere and promptly addressing concerns.
Overview
1
1
year of professional experience
Work history
Night receptionist
Travelodge
Cross hands , Carmarthenshire
2024.10 - 2025.10
- Responded promptly to emergency situations, guaranteeing safety of all guests.
- Upheld company policies whilst delivering high level of customer service.
- Effectively communicated with morning staff to ensure seamless shift changes.
- Managed reservations, ensuring all bookings accurately recorded and confirmed.
- Attended to guest complaints swiftly, resolving issues professionally and amicably.
- Demonstrated knowledge about local attractions for guest inquiries on local tourism information.
- Dealt efficiently with late-night check-ins for smooth transition into accommodation.
- Conducted regular security checks throughout the night for a secure environment.
Housekeeper
Travelodge
Cross hands , Carmarthenshire
2024.06 - 2024.10
- Created welcoming atmosphere with regular dusting and vacuuming of rooms.
- Completed deep cleaning tasks resulting in a germ-free environment.
- Meet guests' needs by delivering top-notch hospitality services during their stay.
- Cleaned bathrooms and bedrooms thoroughly to service level agreements.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
Education
NVQ Level 2 - Animal care
Coleg sir gar
Carmarthen 09/2022 - 06/2023
NVQ Level 3 - Animal care and management
Coleg sir gar
Carmarthen 09/2023 - 06/2024
Skills
- Multitasking and prioritisation
- Punctual
- Clear communication
- Trustworthy
- Friendly customer service
- Health and safety procedures
- Efficient time management
- Resilience under stress
- Patience under pressure
- Integrity and honesty
- Strong initiative
- Customer Service
- Organised and efficient
- Chemical handling and storage
- Hardworking
Timeline
Night receptionist
Travelodge
2024.10 - 2025.10
Housekeeper
Travelodge
2024.06 - 2024.10
NVQ Level 2 - Animal care
Coleg sir gar
09/2022 - 06/2023
NVQ Level 3 - Animal care and management
Coleg sir gar
09/2023 - 06/2024