Samad El Founti Bouras
Brussels
Summary
As a Front Desk Supervisor at NH Hotels, I am responsible for overseeing daily front desk operations and ensuring a smooth guest experience. I manage check-ins, check-outs, reservations, and guest requests, while leading and training the front desk team. My goal is customer service standards, so I bring my empathetic understanding and active listening skills to every guest interaction, ensuring a seamless and positive experience.
Overview
3
3
years of professional experience
Work History
Front Office Supervisor & Quality Soul
NH Hotels
Brussels
07.2023 - Current
- Ensured proper customer service standards were met
- Coordinated with other departments to ensure smooth operations
- Handle guest inquiries, complaints, and requests to ensure high guest satisfaction
- Quality action plan coordination
- Quality analysis and control
- Inspect equipment and communicate the need for repairs or replacements to management
- Implemented policies and procedures related to the front office operations
Front Office Agent
NH Hotels
Brussels
05.2022 - 07.2023
- Contribute to front desk sales generation by booking walk-ins, upgrading room reservations and offering additional perks or promotional products
- Night Audit Manage the front desk operations at a busy hotel, handling check-ins, check-outs, and guest enquiries
- Provide excellent customer service by greeting guests, answering phone calls, and addressing their concerns
- Collaborated with housekeeping staff to ensure clean and well-maintained guest rooms and public areas
Education
Bachelor in Modern Foreign Languages - Foreign Languages And Literatures
University of Las Palmas de Gran Canaria
Las Palmas De Gran Canaria 12-2022
Some College (No Degree) - Erasmus Student Exchange Program
University College of Cork
CorkSkills
- Conflict mediation
- Multitasking capacity
- Empathetic understanding
- Active listening
- Patience under pressure
- Effective team work
- Customer service standards
Languages
Spanish
First Language
English
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Timeline
Front Office Supervisor & Quality Soul
NH Hotels
07.2023 - Current
Front Office Agent
NH Hotels
05.2022 - 07.2023
Bachelor in Modern Foreign Languages - Foreign Languages And Literatures
University of Las Palmas de Gran Canaria
Some College (No Degree) - Erasmus Student Exchange Program
University College of Cork
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