Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Salma Kasbi

CLIENT SUPPORT MANAGER - FOREX
Barcelona
Salma Kasbi

Summary

Dynamic leader of a client-focused support team within the fintech sector, specializing in forex and managing Zendesk operations while providing strategic guidance on trading strategies. Proven ability to drive client success through innovative FX automation, effective currency hedging, and tailored support for portfolios affected by exchange rate fluctuations. Expertise in overseeing comprehensive trading processes that extend beyond automated execution, seamlessly integrating operational management with hands-on trading knowledge to optimize client outcomes. Committed to fostering strong client relationships and delivering exceptional service in a fast-paced financial environment.

Overview

7
years of professional experience
5
Languages

Work History

KANTOX - BNPP GROUP

CLIENT SUPPORT TEAM MANAGER - FOREX / ZENDESK
11.2021 - Current

Job overview

  • Empowering client success through FX automation and currency hedging strategies at Kantox
  • Provided comprehensive assistance to clients throughout the trade lifecycle, including trade confirmation, ensuring seamless execution of spots, forwards, offsets, NDFs and WL payments.
  • Spearheaded initiatives to streamline operational processes, optimizing efficiency in trade execution and settlement while minimizing operational risk.
  • Manage Zendesk to enhance customer experience and data-driven decisions.

FLYBAI ACADEMY

INTERN- END OF STUDIESINTERNSHIP
08.2021 - 09.2021

Job overview

  • Performing an automated model that calculates the cost of flight per hour.

VEGA GROUP

INTERN- END OF STUDIES INTERNSHIP
02.2020 - 06.2020

Job overview

  • Performing a risk assessment model.

UNIQ SOFT TECHNOLOGY

BUSINESS CONSULTANT
02.2019 - 12.2019

Job overview

  • Train Clients (Banks, Schools, University, etc.) on ERP systems.
  • Conduct a Study / Research based on clients’ requirements.
  • Plan Test all programmed/designed modules and identify errors.
  • Conducting Training sessions to SwissQuote
  • Temenos Partnership.

Education

IEBS BIZTECH School
Online

Master of Science from Big Data And Data Analysis
04.2001

University Overview

Focused on mastering BI tools and techniques to extract insights for data-driven decisions and strategic growth.

EAE Business School
Madrid - Spain

Master of Science from Financial Management
04.2001

University Overview

  • End of studies thesis: Company valuation of GameStop
  • Minor: Business in the emerging markets

Mediterranean School of Business (MSB)
Tunis - Tunisia

Master of Science from Business Management - Specialization Finance
04.2001

University Overview

  • AMBA, EFMD-EPAS, CFA ACCREDITED
  • End of studies thesis: Research paper titled Beyond the value at risk, the expected shortfall.

Skills

FOREX management

Software

Python

PowerBi

Panda and R

Web scraping and APIs

Spark SQL, Dataframes y GraphXP

Jira Service Management

Timeline

CLIENT SUPPORT TEAM MANAGER - FOREX / ZENDESK
KANTOX - BNPP GROUP
11.2021 - Current
INTERN- END OF STUDIESINTERNSHIP
FLYBAI ACADEMY
08.2021 - 09.2021
INTERN- END OF STUDIES INTERNSHIP
VEGA GROUP
02.2020 - 06.2020
BUSINESS CONSULTANT
UNIQ SOFT TECHNOLOGY
02.2019 - 12.2019
IEBS BIZTECH School
Master of Science from Big Data And Data Analysis
04.2001
EAE Business School
Master of Science from Financial Management
04.2001
Mediterranean School of Business (MSB)
Master of Science from Business Management - Specialization Finance
04.2001

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Salma KasbiCLIENT SUPPORT MANAGER - FOREX