Sakunthalapriya Azhagiri
Brussels
Summary
Highly Motivated Senior Logistics Coordinator, with a strong drive to excel and always seek new opportunities to grow. I have a diligent work ethic, ability to adjust to changing situations, and exceptional communication skills. I am proficient at working independently and quickly developing proficiencies in new areas.
Overview
11
11
years of professional experience
Work History
Senior Logistics Coordinator
Zoetis
Brussels
03.2022 - Current
- Implemented effective strategies to enhance the cost-efficiency, efficiency, and timely delivery of goods.
- Generated detailed reports highlighting shipment statuses, inventory levels, and transport costs.
- Ensured seamless coordination between suppliers, manufacturers, and customers in support of efficient supply chain management.
- Proactively monitored stock movements, pinpointing areas for improvement in storage capacity and implementing organizational enhancements.
- Assisted junior logistics staff with operational issues, specifically regarding shipment scheduling and tracking.
- Managed relationships with external partners such as freight forwarders, 3PL providers, and customs brokers.
- Liaised with internal departments such as sales, finance and accounting on logistics matters.
- Organized regular meetings with stakeholders to review performance metrics and KPIs.
- Performed root cause analysis when investigating issues related to supply chain disruptions.
- Delivered effective training sessions to enhance warehouse personnel's knowledge of inventory management best practices.
Complaints GO-TO Specialist
Brussels
Brussels
01.2021 - 01.2022
- Provided technical support for customers in resolving complex issues.
- Created training materials for new hires on the company's procedures and policies.
- Assisted in developing strategies to increase customer satisfaction levels.
- Managed and resolved incidents according to service agreements.
- Represented company on business trip from Belgium to India, conducting in-depth training sessions and successfully finalizing the Service Level Agreement between our organizations
- Delivered in-depth training for both new and current employees on the SAP SUPER USER ROLE, enhancing proficiency levels and enabling a seamless onboarding process.
- Spearheaded logistics process management for a successful new product launch, ensuring seamless operations.
- Coordinated forecast acquisition and optimized shipments, considering weather conditions for precise planning.
- Established and implemented a streamlined communication protocol, resulting in improved response times to logistics queries for internal and external stakeholders.
Customer Experience Representative
Lubrizol
Brussels
08.2016 - 12.2020
- Provided customer service through live chat, email, and phone support.
- Resolved customer inquiries and complaints in a timely manner.
- Demonstrated excellent problem solving skills when resolving complex customer issues.
- Successfully managed shipments on a global scale, demonstrating initiative in promptly addressing and resolving transportation-related problems resulting in an exceptional 99% complaint resolution rate.
- Efficiently facilitated compliant physical transportation for EMEAI markets by issuing necessary export and import documentation such as delivery notes, shipping invoices, customs forms, Certificates of Origin, and packing lists.
Assistant Manager - Logistics
A.D.Jeyaveerapandia Nadar & Bros
Brussels
08.2013 - 08.2014
- Assisted in the development of a logistics system to streamline processes and enhance efficiency.
- Supervised warehouse staff, ensuring proper training and safety protocols were met.
- Monitored the progress of shipments and resolved any issues that arose along the way.
- Analyzed data to identify areas of improvement and develop solutions accordingly.
- Organized daily workloads for warehouse personnel while managing staffing levels according to demand.
- Managed stock levels across multiple warehouses and ensured accurate records were kept.
Education
Master of Science - Master of Science in Logistics And Supply Chain
Riga Technical University
Riga, Latvia06-2016
Bachelor of Science -
SASTRA University
Thanjavur,India06-2013
Skills
- Transportation Management
- Demand forecasting
- Logistics Planning
- Inventory Control
- Problem-Solving
- Cost Control
- Operational Efficiency
- 3PL and LTL knowledge
Languages
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Timeline
Senior Logistics Coordinator
Zoetis
03.2022 - Current
Complaints GO-TO Specialist
Brussels
01.2021 - 01.2022
Customer Experience Representative
Lubrizol
08.2016 - 12.2020
Assistant Manager - Logistics
A.D.Jeyaveerapandia Nadar & Bros
08.2013 - 08.2014
Master of Science - Master of Science in Logistics And Supply Chain
Riga Technical University
Bachelor of Science -
SASTRA University
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