Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Led and directed team members on effective methods, operations, and procedures.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Reconciled cash and credit card transactions to maintain accurate records.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Correctly calculated inventory and ordered appropriate supplies.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Assisted in development and implementation of new menus to offer variety and options to customers.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Managed staff schedules and maintained adequate coverage for all shifts.
Motivated staff to perform at peak efficiency and quality.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Oversaw food preparation and monitored safety protocols.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Verified prepared food met standards for quality and quantity before serving to customers.
Implemented effective inventory control systems to reduce food spoilage and waste.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Developed unique events and special promotions to drive sales.
Purchased food and cultivated strong vendor relationships.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Maximized quality assurance by completing frequent line checks.
Coordinated with catering staff to deliver food services for special events and functions.
Kitchen Helper
Apna Punjab Restaurant
01.2020 - 07.2020
Cleaned and organized kitchen stations to promote team efficiency.
Followed supervisor instructions to complete tasks on time.
Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Operated standard kitchen equipment with focus on safety and sanitation.
Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
Transported food items from storage areas to kitchen for prepping.
Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Followed recipes and chef instructions to prepare food correctly.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Labeled and stored all food items correctly and checked expiration dates routinely.
Managed time to juggle multiple tasks simultaneously with ease.
Learned other teammates' work tasks to train as backup.
Unloaded food deliveries and stored items in proper locations for easy access.
Monitored food temperatures and quality throughout shifts.
Plated and presented food following chef requirements.
Operated kitchen equipment in accordance with manufacturer instructions.
Monitored inventory deliveries to minimize product losses and prep for service.
Waiter
Restaurant
08.2022 - 12.2023
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Informed customers about daily and seasonal specials.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Shop Assistant
24h Shop
01.2019 - 07.2019
Completed daily tasks accurately and on-time to support shop needs.
Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
Greeted customers entering store and offered assistance with requirements.
Checked incoming orders and organized new stock.
Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Organized shelves to remove slow moving items and add new merchandise.
Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Helped managers with daily checklists and last-minute requirements.
Maximized safety and production levels by frequently cleaning and organizing work areas.
Remained calm and composed in tense situations involving angry or upset customers.
Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
Supported production needs by performing routine tasks using standard procedures and equipment.
Reviewed prices and performed audits to detect and correct price discrepancies.
Monitored shop security to identify and report shoplifting activities and increase security measures.
Conducted demonstrations to highlight features and benefits of products.
Managed efficient cash register operations.
Listened to customer needs and desires to identify and recommend optimal products.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Created inviting environment for customers by maintaining store organization and cleanliness.
Built customer loyalty and retention by delivering excellent shopping experiences.
Engaged in friendly conversation with customer to better uncover individual needs.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Developed strong rapport with customers and created positive impression of business.
Prioritized helping customers over completing other routine tasks in store.
Provided exceptional services and pleasant shopping experiences to retail customers.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Recommended complementary purchases to customers, increasing revenue.
Used in-store system to locate inventory and place special orders for customers.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Wrapped, boxed and weighed bakery department products.
Monitored customers for signs of security concerns and escalated issues to management.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.