Saddam Hussain
Brussels
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Harri Karri
07.2020 - 04.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maximized quality assurance by completing frequent line checks.
- Coordinated with catering staff to deliver food services for special events and functions.
Kitchen Helper
Apna Punjab Restaurant
01.2020 - 07.2020
- Cleaned and organized kitchen stations to promote team efficiency.
- Followed supervisor instructions to complete tasks on time.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Transported food items from storage areas to kitchen for prepping.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Followed recipes and chef instructions to prepare food correctly.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Managed time to juggle multiple tasks simultaneously with ease.
- Learned other teammates' work tasks to train as backup.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Monitored food temperatures and quality throughout shifts.
- Plated and presented food following chef requirements.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Monitored inventory deliveries to minimize product losses and prep for service.
Waiter
Restaurant
08.2022 - 12.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Shop Assistant
24h Shop
01.2019 - 07.2019
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Helped managers with daily checklists and last-minute requirements.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Remained calm and composed in tense situations involving angry or upset customers.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Reviewed prices and performed audits to detect and correct price discrepancies.
- Monitored shop security to identify and report shoplifting activities and increase security measures.
- Conducted demonstrations to highlight features and benefits of products.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Wrapped, boxed and weighed bakery department products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Bachelor Of Business Administration -
Casa College
Nicosia Cyprus09.2018
Skills
- Guest Satisfaction
- Folding Ingredients
- Buffet Setup and Takedown
- Food and Beverage Pairings
- Machinery Upkeep
- Regulatory Compliance
- Wine Service
- Bill Computation
- Reading Comprehension
- Table Setting Arrangements
- Hospitality and Accommodation
- White Glove Service
- Menu Presentation
- Quality Control
- Plates Presentation
- Standards Compliance
- Station Preparation
- Food Preparation and Safety
- Cash Handling
- Servsafe Certified
- Safe Food Handling
- Recommend Menu Items
- Phone Inquiries
- Tableside Service
- Safe Alcohol Service
- Accurate Money Handling
- Guest Relations
- Wine Pairings
- Check Payment Processing
- Order Accuracy
- Food Spoilage Prevention
- Dining Customer Service
- Guest Inquiries
- Seating Assignment Preparation
- Daily Specials Memorization
- Waiting Tables
- Table Preparation
- Sales Techniques
Languages
English
Bilingual or Proficient (C2)
Urdu
Advanced (C1)
Greek
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Waiter
Restaurant
08.2022 - 12.2023
Restaurant Manager
Harri Karri
07.2020 - 04.2022
Kitchen Helper
Apna Punjab Restaurant
01.2020 - 07.2020
Shop Assistant
24h Shop
01.2019 - 07.2019
Bachelor Of Business Administration -
Casa College
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