Sabrina Fadzil
Nivelles
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes while thrives under pressure and consistently earns high marks for work quality and speed.
Overview
12
12
years of professional experience
Work History
Collateral Account Manager
Euroclear
Brussels
06.2023 - Current
- Managed account contracts, optimized collateral allocation, and implemented fail and deficit management processes.
- Built strong relationships with Sales and Relationship Managers to create innovative client solutions.
- Solicited feedback from customers on their experience with products or services.
- Managed multiple accounts simultaneously while meeting deadlines.
- Ensured compliance with industry regulations when dealing with clients.
Client Service Agent
Euroclear
Brussels
05.2022 - 06.2023
- Managed 2-3 portfolios as a dedicated Service Agent.
- Consistently improved service quality by fostering strong relationships with stakeholders and effectively managing assets servicing in a rapidly changing setting.
Cabin Crew
Emirates Airlines
Dubai
07.2015 - 12.2021
- Worked alongside individuals representing 170 nationalities, delivering excellent customer service while prioritizing passenger comfort and safety.
- Demonstrated ability to manage demanding situations, effectively handle medical incidents, ensure customer satisfaction through availability and courtesy
- Attained promotion to premium cabin in 2019.
Recruitment Consultant
Randstad Sourceright
Malaysia
04.2014 - 06.2015
- Assumed initial role overseeing CPE and Banking & Finance, transitioning into a position with the internal recruitment team.
- Collaborated with hiring managers to develop job advertisements and leveraged job boards, such as LinkedIn, to identify qualified candidates (utilizing Boolean Methods)
- Coordinated, screened, and conducted face-to-face and online candidate interviews, as well as background checks.
- Facilitated weekly Assessment Day for shortlisted candidates
Part time English Teacher
ActiveTalk
Malaysia
03.2013 - 04.2014
- Developed and delivered customized teaching materials to enhance students' language proficiency through both one-on-one and group instruction
Freelance
KANTAR
Malaysia
10.2012 - 03.2014
- Engaged in numerous projects for Nissans, Nestle, and TM Malayia (A National Telco), obtaining data and conducting satisfactory surveys according to prescribed timelines and market sample sizes as an integral part of ensuring the successful introduction of their new products.
Education
Bachelor's degree Business Administration -
Multimedia University
Skills
- Resilience
- Teamwork
- Adaptability
- Multi-tasking
- Client Oriented
- Time Management
- Client Relationship Management
Languages
- English, C2
- Malay, C2
- French, A2
Hobbies and Interests
Travelling, dancing, baking and cooking new recipes.
Affiliations
- Traveling, dancing while exploring new recipes
Languages
Malay
First Language
English
Proficient (C2)
C2
French
Elementary (A2)
A2
Timeline
Collateral Account Manager
Euroclear
06.2023 - Current
Client Service Agent
Euroclear
05.2022 - 06.2023
Cabin Crew
Emirates Airlines
07.2015 - 12.2021
Recruitment Consultant
Randstad Sourceright
04.2014 - 06.2015
Part time English Teacher
ActiveTalk
03.2013 - 04.2014
Freelance
KANTAR
10.2012 - 03.2014
Bachelor's degree Business Administration -
Multimedia University
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